Tier 2 Technical Support Consultant
Paracon
- R Undisclosed
- Permanent Specialist position
-
Durban
- Posted 15 Apr 2024 by Paracon
-
Job 2561383 - Ref 190421181451340
About the position
Tier 2 Technical Support Consultant - KwaZulu Natal, Durban (Permanent)
Want to take your career to the next level in an organisation led by Innovation? Our client is on the prowl for their next successor in a Tier 2 Technical Support vacancy.
Our client is looking for an individual to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality.
Key Responsibilities:
- Process client requests and resolve incidents as soon as possible
- Ensure hardware, desktop, network, app and connectivity functionality
- Collaborate with third party service providers to resolve issues as needed
- Functional network and infrastructure
- Network and infrastructure maintenance
- Ticket closure as soon as possible
- Optimal BSC performance
- Maintaining Client satisfaction
Essential Competencies:
- Technical and product knowledge; hardware and software
- Technical skills such as Office 365, Servicing certificates, knowledge of and experience with third party service provider products, network connection and -function knowledge.
- Interpersonal skills
- Communication skills
- Relationship building
Location & Type e.g. Remote/ Hybrid:
- KwaZulu Natal, Durban (Hybrid)
Minimum Requirements:
- Hardware, application and software understanding and experience
- 4 years of support experience
Do you have what it takes? Contact Kivara Rajgopal on [Email Address Removed] or [Phone Number Removed];
Desired Skills:
- hardware
- software
- office 365
- servicing certificates
- network and connection
Desired Qualification Level:
Paracon
About the agency
Paracon facilitates the delivery of your business strategy through finding you the top ICT and technology talent. Our reputation, industry leadership and national reach enables us to empower our clients through attracting the ICT talent you need for your permanent and temporary employment workforce solutions.
Paracon forms part of the Adcorp Group of Companies, an international parent company to a group of recruitment specialist brands who are engaged in the provision of comprehensive human capital; effective and efficient workforce management styles and skills development services.
With ever-changing technology, choose us as your partner in the evolution of ICT talent. Trusted, experienced and dynamic in the way we do ICT talent management.
Resourcing
• Contracting recruitment: Utilising contractors allows you flexibility in your resourcing solutions. We manage all contract negotiation and administration through our professional and timeous processes. From short-term projects to long-term engagements, moving your business forward.
• Permanent recruitment: Permanent placement of ICT professionals, includes full background checks and references.
• Recruitment process: We will provide a tailored workforce managed solution, to search, source and identify talent to match the job specifications provided by our clients, Paracon is able to assess CVs via our various recruitment channels.
Talent Development
Talent Consulting
PPM (Portfolio, Program and Project management services)
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