About the position
What the role is accountable for
Software and Hardware support to Customers sites that include Electronic Security and Safety Systems as well as Workforce Management Solutions as per contract agreement. Technician will be responsible for compliance on SLA commitments as per contractual agreements.
A typical day may include:
- Medium to High Level Technical Support on systems, hardware and software (Onsite, Remote, Telephonic)
- Customer Technical Liaison
- General Fault Finding & Troubleshooting
- Infrastructure Fault Finding & Commissioning
- Project Commissioning
- System Commissioning
- Technical Training (Customer & Internal)
- Technical sales lead development
- Service Calls: Support on all hardware/software installed on all sites.
- Ability to assist HLS with issues in various databases for example SQL Express etc
- Ensure that the incident/ticket system has been updated accordingly and timeously to ensure tracking is in place for all tickets logged.
- Constant communication with customers to ensure that they are kept updated on any tickets or service issues being experienced.
- Small Installations: Project Coordinating all new installations by making sure that client knows requirements as well as meeting deadlines
- Maintenance: Ensure that hardware / software maintenance is scheduled and performed on all relevant equipment/systems as per SLA and supplier requirements. Accurate and up to date maintenance documentation to provide proof of the services rendered.
- General admin duties include: Timesheets/ Documentation/ Reporting/ Health & Safety
- Training - Customer Training, Supplier Training, Training of Technical Assistants
- Peer assistance: Assist peers as and when necessary. This could involve technical advice, workload assistance, or general participation
Qualifications we look for
Essential Qualifications:
- Gr 12 or equivalent College diploma
- MCSE and or N+/A+ or [URL Removed] Electronic/Electrical Engineering, an advantage
- Access Control and or Time and Attendance system(s) training certification
- SQL Language Query Experience/Certification an advantage
- Microsoft Office competent (Word, Excel, Visio, and PowerPoint)
- PSIRA Certified (Grade E-C)
Preferred Qualifications:
- CCTV - Hikvision, Bosch, Milestone
- Access Control - Impro, Gallagher, ZK
- Fire - Ziton, Technoswitch
- Time and Attendance - BES Suite, SQUBE Systems, Jarrison, Kronos
- Basic Electronic
Experience we look for
- Function related experience: 5 years+
- Leading teams: 2 years
- Project experience: 2 years
- 3+ years security software & hardware installation experience
- 5 + years BES/SQUBE or SYNERION Software & hardware implementation and commissioning experience
- Networking Skills - TCP/IP, DHCP, Static & VLAN (N+ will be beneficial)
- Electronic Skills - Low Current Power, Relays.
- Experience in installation of Turnstiles, Vehicle Barriers, Mantraps
- Experience and certification in the installation & commissioning of CCTV and Access control solutions - (Impro, Gallagher, Milestone, Axis, SAFR, Hanwa Techwin, Hikvision, Dahua, Idemia, Suprema, Bosch CCTV)
- Experience and Fire Certification an advantage
- Building Management design and implementation an advantage - Tridium
- Experience in servicing/installing HW / SW supplied by NEXTEC SBT and other Electronic Security and Safety Systems
- Structured and methodical with fault finding.
- Access Control Skills
- CCTV Skills
- General Market Knowledge - Understanding high demand of Customer Service
- Software installation skills.
- Hardware installation skills.
- SECTION 1: CATEGORY
- Technical Support - Performs specialized technical tasks required to support operations (e.g., IT development, research support, skilled trade). Requires vocational training or the equivalent experience and may require external certifications.
- SECTION 2: LEVEL
- Category 2: Has full proficiency in a range of technical processes or procedures (or deep skills in a single area) through job-related training and considerable work experience. Completes a variety of atypical assignments. Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Works with a limited degree of supervision, with oversight focused only on complex new assignments. Acts as an informal resource for colleagues with less experience
Desired Skills:
- Commucation
- Lifting Equipment
- Visual Inspection
- Repair
About The Employer:
Nextec Security and Building Technologies(SBT) is a wholly-owned subsidiary of EOH that offers intergrated turnkey solutions to the market for more than 25 years, usingi nternally developed, single plartform applications, together with a vast best-of-breed selection of hardware and software solutions from the world's leading technology providers.
Employer & Job Benefits:
- Medical Aid
- Pension Fund
- Group Life Assurance
