Technical Systems Implementation Engineer (L2)
DCV Sabenza IT and Recruitment
- R Undisclosed
- Permanent Intermediate position
-
Johannesburg Region
- Posted 16 May 2024 by DCV Sabenza IT and Recruitment
- Expires in 23 days
-
Job 2567432
About the position
??Join Our Team as a Technical Systems Implementation Engineer (L2)!??
Are you a dynamic problem-solver with a passion for implementing cutting-edge technical solutions? Do you thrive in fast-paced environments where no two days are the same? If so, we want you to be a part of our team!
Summary:
The primary responsibility of the TS Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.
Academic Qualifications and Certifications:
- Computer Science / Information Technology Degree or equivalent together with specialised training in new technologies and legacy systems or equivalent
Education and Certifications:
- Computer Science / Information Technology Degree or equivalent.
- Cisco CCNP Certification
- Aruba ACSA Certification
- F5 Certified Technical Specialist - Experience deploying and supporting.
- F5 BIG-IP LTM
- F5 BIG-IP DNS
- F5 BIG-IP ASM
- F5 BIG-IP APM
- Infoblox DDI and CNS certifications
Key Roles and Responsibilities:
- Own larger portions of an installation, break/fix incidents at a low to medium level of complexity.
- Take responsibility for problem resolution and troubleshooting.
- Respond to escalated client requests and support client applications to a first line resolution.
- Escalate complex problems to the relevant third parties.
- Assist with the documentation of standard operating procedures relating to installations and fixes.
- Compile and maintain project administration.
- Conduct elementary presentations within the customer's organisation.
- May be required to perform periodic telephonic duty on the technical service desk, providing second line telephonic support to customers.
- Expected to take ownership of relevant technologies according to domain or specialization.
Knowledge, Skills and Attributes:
- Basic understanding and appreciation of technical design and business principles
- Demonstrates fundamental project management and administration ability
- Display customer engagement skills
- Demonstrate relevant domain specialist knowledge
- Good verbal communication skills
- Client focused and display a proactive approach to solving problems
- Ability to work under pressure
Required Experience:
- Basic work experience in a technical implementation engineering or similar role
- Experience engaging with clients and conducting presentations
- Basic project administration and documentation experience
Skills Summary:
- Break-Fix
- Configuration Management (CM)
- Installation Management
- Problem Resolution
- Service Operations
- Technology Implementations
- Technology Services
- Troubleshooting
Desired Skills:
- Break-Fix
- Configuration Management
- Installation Management
- Troubleshooting
- CCNP
- F5 BIG
- Aruba
- Infoblox
Desired Work Experience:
DCV Sabenza IT and Recruitment
About the agency
Dedicated to the recruitment of IT professionals
Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad.
We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search.
Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections.
For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.
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