Supplier Contract Management Manager

About the position

Our client in the ICT industry is recruiting for a Supplier Contract Management Manager.
Responsible for Tactical/Operational and or Strategic Supplier relationship management. Including amongst others managing relationships between business (tactical/operational and strategic units) and suppliers as well as supplier performance. Ensuring that suppliers deliver against contractual SLAs and requirements of business units in achieving objectives. Managing escalations/disputes between Suppliers and Business users
and ensuring resolutions to disputes by being points of experts and reference for contracts and associated BOQ or statements of work.


Tactical/ Operational supplier relationship management
Ensure supplier execution against SLAs/ operational requirements (between regions and suppliers) and monitoring and improving performance management frameworks of contracts
Manage poor performance of suppliers using remedial actions/ plans and or contractual mechanism, e.g. penalties
Ensure and facilitate equal work allocation to suppliers by engaging both operations and Suppliers
Determine and monitor execution capabilities of suppliers by tracking capacity, working with suppliers to increase capacity as required by operations
Facilitate continuous engagement with Suppliers and become a single point of contact for Suppliers on all contractual issues
Dispute resolution
Manage team


Strategic supplier relationship management:

• In line with the defined procurement strategy, manages the identification, classification and categorisation of suppliers
• Is responsible for supplier relationship management and performance management
• Executes supplier development activities
• Identifies and recommends supplier innovations, value release initiatives and manages implementation, and track benefits
• Assesses and defines the supplier risk management plan and mitigation actions

Manages internal customer relationships

• Supports the management of internal client feedback and query resolution on supplier performance
• Administers periodic surveys to measure customer feedback for continuous improvement
• Within the framework of the cross functional sourcing and supplier development teams, closely develops and manages the relationship with internal clients
• Improves and reinforces procurement's profile and recognition within the internal customer community
• Acts as a source of expert market knowledge, insight and advice to customers

Manages contract compliance and payment terms as per company policy:

• Closely monitors contract compliance and flags areas of non-compliance for corrective action
• Identifies methods for optimising user compliance and customer satisfaction
• Manages all administration relate to suppliers including in instance payments, reporting and contractual compliance

Manages people performance and development

• Manages the performance, development and implementation of his/her teams learning and growth plans and provides coaching and mentoring to ensure ongoing learning and development
• Provides comprehensive advice, insights, guidance and service on best practice procurement and SRM

FUNCTIONAL KNOWLEDGE

• Spend & Demand Analysis; Drafting of Scope of Work; Supply Market & Competitor Analysis; Value Chain & Total Cost Analysis; Strategic Category Management; Value Identification; Tendering;
• Contracting/Legal; Reporting & Procurement Controlling; Procurement Applications & MDM; Operational Contract Management; Supplier Relationship
• Procure to Pay; Spot Buy e-Sourcing; Knowledge and experience in medium to complex negotiations, contracts management, business finance and strategic cost management
• Must have a good understanding of the ICT industry, with a focus on the telecommunications market and trends; An understanding of ICT sector guides and B-BBEE codes; Good understanding of telecommunications trends and developments

REQUIRED CERTIFICATION/PROFESSIONAL REGISTRATION
A CIPS level 6 preferable or equivalent

QUALIFICATIONS
Relevant 3 year degree/ diploma (at least NQF level 6). MBA will be an advantage.

EXPERIENCE
7 Years relevant experience, of which at least 2 years on management level preferable

SPECIAL REQUIREMENTS
Must have a good understanding of the ICT industry, with a focus on the Telecommunications market and trends.
Experience in the ICT/ Openserve sourcing environment with large scale sourcing projects exposure

Desired Skills:

• ICT Contract management
• Telecommunications
• Negotiation