Supervisor - Retention Specialist at Leza - Legalwise
Leza
- R Undisclosed
- Permanent Senior position
- Roodepoort
- Posted 05 Apr 2024 by Leza
- Job 2562351 - Ref LW170/2023
About the position
We are looking for a customer centric and highly motivated individual that is well organised, empathetic and displays good problem solving and negotiation skills. We need this individual to design and implement customer retention strategies to increase loyalty and retain business. This will be done by analyzing member cancelation reasons, negotiating with members, and ascertain how we may improve our products or services and then to ultimately implement such retention strategies. This individual's team will need his/her direction, instruction, support and guidance in order to achieve their strategic objectives. Are you a motivational influencer, energetic, positive minded, competitive, customer centric and able to 'think outside the box', this role is for you! If you thrive in a fast-paced and competitive environment and are an analytical thinker - then we want YOU! Desired work-related Experience and Qualifications: A typical day for the successful candidate will consist of the following activities, amongst others: Building up and maintaining a retentions team that excels in: Other Requirements: LEZA is committed to protecting your privacy. Your information will be used properly, lawfully, securely and transparently for the purpose of recruitment processes. LEZA has implemented appropriate technical and organisational information security measures to help keep your information secure, accurate and current. Please note that LEZA applies all recruitment and selection processes to the requirements of the EE plan and is committed to transformation. If you haven't received feedback from us within two weeks of submitting your application, please consider it unsuccessful. Closing date: 05 April 2024
Desired Skills:
- Computer literate
- Fluent in English (other official languages will be advantageous)
- Excellent verbal communication skills and the ability to relay information in a clear and understandable manner
- Excellent interpersonal skills
- emotional intelligence and soft skills
- Excellent Customer Relations skills with a genuine desire to help others
- Ability to empathise with others
- Strong conflict resolution skills as well as the ability to remain patient
- Calm and professional in stressful situations
- Excellent sales convincing and retention skills
- Ability to keep a team motivated and encourage them to go from strength-to-strength
- Superior knowledge of the Pinnacle system functionality and Member Administration Services and Support processes will be advantageous
- Superior product knowledge of the respective Brands as well as the associated terms and conditions of the policies will be advantageous
- Advanced organizational skills as well as the capability to enforce quality at source principles and methodology
About The Employer:
LEZA is a registered non-life insurer that provides legal expenses cover. LEZA was the pioneer in the legal expenses insurance industry in Southern Africa with a track record now spanning more than 35 years. Our vision is to be the first choice for agile, quality and affordable solutions, giving our partners the freedom to focus on their core business. Through our actions we strive to be accountable, driven, genuine, resourceful and caring.