Supervisor Network and Monitoring

About the position

REQUIREMENTS:

• IT Diploma/Degree
• 5 - 7 years' experience in a Technical Support role (Proven track within a NOC, IT or ISP environment)
• At least 2 years supervisory experience
• ITIL Foundation v3 or v4 is essential

DUTIES:

• Responsible to manage and ensure that the systems are operational at all times
• Report to management on adherence to SLA for internal/external customers
• Ensure compliance of incidents logged against the call looging process
• Ensure all monitoring systems and appliances are in working order
• Management of Network Operator incident resolution
• Ability to assess faults, prioritize, respond and escalate accordingly
• Management of staff

Contact Gay Geyser

[Phone Number Removed];
Email: [Email Address Removed]

Desired Skills:

• ITIL Foundation v3 or v4
• Technical Support
• Supervisory Skills

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Diploma