Specialist Change and Service Introduction Management

About the position

CONTRACT POSITION

An International Mining Company has a contract position for a REGIONAL SPECIALIST CHANGE AND SERVICES INTRODUCTION MANAGER.
Information Management (IM) develops and optimises the engine that powers of the Company's digital and technology ecosystems, so our people can re-imagine the ways we mine, work, and operate.
We are a team of highly specialised experts who consistently push the boundaries of digital, technology, and automation—innovating to drive a smarter, safer, and more sustainable enterprise.
An IM Change Control Specialist oversees and manages the implementation process of IM changes within an organization to ensure they are implemented smoothly and with minimal disruption to services. This role is crucial in maintaining the stability and reliability of IM systems and infrastructure.
Co-ordinate and manage the IT change control process.
Review change requests to ensure they are complete and accurate.
Assess the potential impact of changes on IT services and infrastructure.
Develop, document, and implement change management procedures and policies.
Continuously improve change management processes to enhance efficiency and effectiveness.
Conduct risk assessments for proposed changes.
Identify potential risks and implement mitigation strategies.
Act as a liaison between different departments, ensuring all stakeholders are informed about upcoming changes.
Facilitate change advisory board (CAB) meetings to review and authorize changes.
Track and document all change requests and their outcomes.
Generate reports on change activities and their impact on the organization.
Ensure all changes comply with internal policies and external regulations.
Maintain audit trails and documentation for compliance purposes.
Provide training to staff on change management processes.
Offer support and guidance during the implementation of changes.
Develop comprehensive service introduction plans detailing activities, timelines, resources, and responsibilities.
Ensure alignment of new services with business objectives and IT strategy.
Collaborate with project teams to understand service requirements and ensure readiness for deployment.
Engage with stakeholders across IT and business units to facilitate smooth service introduction.
Communicate plans, progress, and potential issues to stakeholders effectively.
Coordinate with service owners, project managers, and operations teams to ensure all prerequisites are met before    deployment.
Conduct readiness assessments to ensure that services are ready for production.
Verify that necessary infrastructure, resources, and support structures are in place.
Ensure comprehensive testing (including user acceptance testing) is completed and documented.
Identify potential risks associated with service introduction and develop mitigation strategies.
Monitor and manage risks throughout the service introduction process.
Ensure compliance with regulatory and security requirements.

Desired Skills:

• ITIL
• BMC Remedy
• Support
• Assessments
• ITSM Tool
• ServiceNow