About the position
A JSE-listed firm and Africa’s pre-eminent provider of Recruitment Process Outsourcing, Managed Service Provider and permanent staffing solutions has an exciting opportunity for a results-driven Site Manager in Gauteng.
The Site Manager will be responsible for overseeing the day to day operations. Accountable for ensuring efficient production, meeting safety and quality standards, and optimizing the overall performance of the site.
- Grade 12;
- Tertiary qualification in Industrial/Mechanical/ Operations/ Production Management preferred;
- Min of 3 years’ of experience working in a manufacturing/production highly preferred
- Familiarity with both OSHA and DOL regulations and requirements strongly preferred
- Mechanically Inclined (electric/conveyor knowledge is a plus)
- People and Performance Management preferred
- ISO 9001 advantageous
Operational Efficiencies
- Ensure that all key processes – production, safety, and quality – are understood by employees
- Coordinate inbound/outbound flow of product (forklifts and trucks)
- Production planning to achieve optimal plant efficiency
- Ensure optimal Forklift operations – battery bay, maintenance, and servicing
- Ensure fast-paced, high-volume productivity
- Management of site service providers
- Measures
- LTIFR
- Employee Engagement and Retention
- Profitability to budget
- Regulatory Compliance
- Authority/ Decision Making
- Quality
- Customer satisfaction
- Ensure correct resource allocation of all staff and service providers, in order to run the site in an operationally efficient manner.
- Ensure stringent site housekeeping practices are adhered to by the team
- Prioritising escalations for prompt resolution and customer satisfaction
- Apply swift action to staff queries, concerns and grievances
- Take a Lead role in assisting the Client with stock takes
- Work closely with the Client to meet and exceed KPI’s
- Lead staff in ad-hoc duties assigned from time to time
- Ensure accurate administration procedures are adhered to regarding operational delivery of service
Labour Relations
- Ensure that employee problems grievances are addressed and solved promptly and in a professional manner / attending to employee well-being issues and that documented evidence is kept on file where required
- Ensure that all employees are managed on a day to day basis in accordance with applicable labour legislation, as well as FunxionO and client labour relations policies and procedures
- Ensure that all incidents involving disciplinary issues are fully investigated, recorded and acted upon in a legally defensible manner
- Management of poor performance in accordance with their job descriptions and job requirements and proper record-keeping thereof
- Responsible for ensuring that all disciplinary action is recorded and reported on according to FunxionO standard operating procedures
- Responsible for ensuring that contingency plans are in place to deal with strikes and unplanned work stoppages
- Ensure harmonious industrial relations climate on client sites through collaboration with Employee Reps and/or relevant shop stewards when required
- Conduct regular meetings with employees to discuss any/other Labour Relations matters
Financial
- Responsible for ensuring the site runs optimally and within agreed budgets.
- Assisting in the preparing of site budgets and forecasts
- Ensure that the site team adheres to the payroll deadlines and presents the payroll department with accurate payroll data for processing
- Checking, verification, and approve Payroll timeously
Reporting
- Compile and deliver accurate reports as per the Contract and client requirements (e.g. KPI, overtime, disciplinary reports etc.)
Client Relationship Management
- Establish and build a relationship with client representatives
- Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements
- Attend formal meetings at client with the Business Unit Manager when required.
- Develop awareness of client needs and business, identify potential growth opportunities within client, and communicate to Business Unit Manager
- Perform the role of client liaison officer to build and maintain supportive partnership with the client
- Responsible for the implementation and maintenance of client Service Level Agreements
- Conduct regular meetings with Clients
- Assist with CRM and investigate customer escalations
- Assist with drafting documentation and audits
People Management
- Drive transformation by ensuring recruitment of high calibre staff aligned to achievement of funxionO Employment Equity targets and goals
- Ensure proper selection of staff in line with the Client’s SLA
- Ensure proper on-boarding / Induction of all new staff to FunxionO’s and the Client’s Policies, Procedures, Objectives and Expectations
- Responsible for establishing a positive work environment that results in a committed, motivated, productive business unit and optimal retention of staff
- Daily management and coaching of direct reports
- Coaching of employees that models the values and culture of the company
- Effective communication with the Client, Service Providers and Employees
- Direct management and oversight of all FunxionO Employees and Service Providers at the facility
- Ensure site adherence to all HR policies, processes and SOPs
- Ensure the required team performance management, talent development, and succession plan processes are in place, and supported by individual development plans for each employee
- Ensure team members are appropriately trained and developed to fulfil their roles and drive learning culture in the business unit
- Ensure that team is staffed with high calibre staff to drive the day to day operations and service delivery on responsible site/s
Safety, Health and Environment Compliance
- Ensure SHEQ file is always up to date and relevant
- Ensure safety rules are followed and cardinal rules adhered to
- Uphold FunxionO procedure on incident reporting and investigation in conjunction with clients procedure
- Enforce and promote a strong safety culture within the facility.
- Ensure compliance with all relevant safety regulations and standards.
- Conduct regular safety audits and implement corrective measures as needed.
Compliance
- Ensure the required employee documentation management processes and systems are in place on all responsible sites to ensure compliance with internal, Adcorp and DoL audits
- Ensure compliance with relevant legislation, client SLAs, company policies/SOPs and corporate governance requirements
- Ensure effective management of health and safety and IOD processes to ensure compliance with legislation, Company guidelines and client requirements
- Along with the HR team, ensure processes associated with BBBEE and Employment Equity compliance are adhered to
- Ensure compliance of all service providers contracted to FunxionO and ensuring service levels are met
Desired Skills:
- Quality Control Analysis
- Monitoring
- Complex Problem Solving
- Equipment Maintenance
- Time Management
- Industrial Control Software
- Critical Thinking
