Short-Term Insurance Claims Administrator

About the position

Minimum Requirements:

• Grade 12
• 1+ Years Experience in the same or similar industry
• Class of Business completed for STI Personal and Commercial lines
• Operational Ability
• Product Specific Training
• Experience on SANTAM online system (Highly advantageous)
• Product specific training completed with main players in insurance industry: Santam, Old Mutual, Momentum (Previously Alexander Forbes), Bryte etc. (Highly advantageous)

 

Main Responsibilities:

• Make- and receive calls to clients
• Gathering and follow up all info and documents required to register claim
• Advise on claims under what section covered on policies
• Interaction and follow up with Insurers
• Involvement with claims intermediary service (Client satisfied)
• Follow claim through to Agreement of Loss and signed by client
• Logic and intellect to ensure customers treated fairly
• Build relationships (Trust) with clients

 

Key skills and Competencies:

• Strong administrative skills
• Good verbal- and written communication skills at all levels
• Computer literate in Microsoft office and internet
• Self-discipline and time management
• Punctuality
• Meet deadlines

 

Desired Skills:

• Claims
• Client Service
• Telecommunication