About the position
Our client based in Cape Town is seeking an experienced Service Sales Specialist to join their team. The ideal candidate will be responsible for growing the turbocharging service business by developing and securing sales in line with the respective volume and margin targets within the designated countries in Southern & East Africa.
Job Description Summary:
Based in Cape Town, as the Service Sales Specialist reporting to the Service Sales Manager. With a proactive sales focus on installed base penetration, you will be required to sell the entire service offering product portfolio in collaboration with local, regional and global sales and product management teams. It is a key requirement in this role to foster a positive customer experience at every stage of the customers' journey through building trustworthy and sustainable business relationships. Additionally, you must have an inherent sense of customer centricity, professionalism, friendliness, and a sense of urgency to respond to customers' turbocharging requirements in a timeous manner.
Your responsibilities:
Service Sales Delivery:
Implements Service sales strategy, penetrates the installed base, promotes various service agreement offerings, upgrade, retrofit and value add solutions to the benefit of the customer and Company. Understands the Service offering strategy and related pricing mechanisms. Prepares sales plans, regularly reviews them, and proposes recovery plan(s).
Volume and Profit
Utilizes all available tools and resources to understand and analyse the existing and potential installed base, identifies and develops sales opportunities for Service products and solutions with the ultimate goal of achieving volume and margin targets.
New Opportunities
Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying, and exploring potential new service opportunities in existing and new markets.
Customer Approach
Establishes sustainable and trustworthy relationships by understanding customer requirements, applicable country regulations and demonstrating good product knowledge to promote the Service offering portfolio.
Registers customer information and feedback accurately and timeously and ensures customer satisfaction throughout the sales process.
Sales Process
Sells the entire Service offering portfolio to expand Company’s footprint in the designated area(s). Prepares Company’s Service offerings based on customer needs. Communicates contract details in accordance with Company’s offering and strategy and manages administrative sales processes.
Marketing
Acts as a brand ambassador of the company and its service offerings during marketing activities (trade fairs, exhibitions, conferences, customer meetings; etc.)
Health, Safety and Integrity
Contributes to risk assessments related to price and quality. Registers required information into the appropriate database. Ensures technical reliability, safety, and cost-effective solutions to satisfy customer’s needs. Complies with all Company health and safety directives.
Requirements:
Please note only shortlisted candidates will be contacted.
Desired Skills:
- Service Sales Specialist
- Turbocharging
- Sales
