SERVICE MANAGER - Heavy commercial trucks

About the position

The Service Manager is responsible for developing and implementing service standards that will ensure exceptional customer service within the service workshop.
The responsibilities of the Service Manager include the following tasks BUT NOT LIMITED TO:

• Manage all Truck Services and ensure an excellent service is delivered as per company policies.  
• Carry out regular Service and Warranty Audits on all vehicles still under cover.
• Report to finance department in advance the cost off all service costs coming up a month in advance.
• Carry out monthly mileage checks, analysis of fast-moving parts and problematic parts and send reports to the finance department.
• Manage all Warranty Issues / Problem solving.
• Daily Dealer communications on service levels
• Maintenance Agreement audit and compliance.
• Gather crucial information and provide management with feedback on common issues / problems faced across product range.
• Compile Monthly/ quarterly reports to head office.
• Provide analysis on serviced trucks and problems encountered for improvements.
• Handle all mechanical and technical issues and escalate with head office for improvements.

• Conduct client/ dealership/mechanics training sessions to transfer knowledge as updates are received.
• Implement policies / procedures and assist with building a robust service and warranty system.

   
QUALIFICATION & REQUIREMENTS: -

• 5 – 8 years experience in a workshop Manager Management Role within a commercial Vehicle workshop
• Min. 10 Years of technical experience in the commercial vehicle industry
• Qualified diesel Technician/Mechanic
• Sound electrical and mechanical knowledge. 
• Willing to travel country-wide and international travel may be required for product training.
• Valid Unendorsed Driver’s License- Code 1.
• Excellent Technical abilities and problem-solver/solutions driven
• Must have a proven track record of leading a team of qualified truck mechanics
• Experience as a sound Assessor is necessary to advise on service and the validity of warranty claims. 
• Experience in collaborative working relationships with the various stake holders.
• Clear and concise communication skills in English due to potential language barriers.
• Patient and able to work with staff with limited English proficiency.
• Should be a suitable culture fit, ideally someone that has working experience within a company with a Chinese Culture

Desired Skills:

• workshop management
• technical competencies
• service management
• heavy commercial trucks experience