Service Desk Coordinator (Onsite)

About the position

ENVIRONMENT:

Our client, an Information Technology consulting and services provider based in Umhlanga, is seeking a full-time, on-site Service Desk Coordinator for one of their key UK-based clients. The Service Desk Coordinator will be responsible for coordinating service requests, managing customer inquiries, and ensuring timely resolution of IT-related issues. This role involves collaborating with cross-functional teams and maintaining communication with clients to deliver efficient and effective IT support. Ideal candidates should have knowledge of IT systems and technologies, experience in a similar role or IT support environment, ITIL certification is a plus, and a Bachelor's degree in Information Technology or a related field is preferred.

REQUIREMENTS:

• Service Coordination and Operations Management skills
• Customer Service experience
• Knowledge of IT systems and technologies
• Experience in a similar role or IT support environment
• ITIL certification is a plus
• Bachelor's degree in Information Technology or a related field

ATTRIBUTES:

• Exceptional written and verbal English communication skills.
• Strong Interpersonal and Communication skills
• Attention to detail and problem-solving abilities

 

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here:  [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Service
• Desk
• Coordinator