Service Administator

About the position

Overview:

To provide support to various departments which includes accounts, management and technical department. Ensure stability in profitability by maintaining a high customer satisfaction and retention rate. 

 

Minimum requirements: 

• Grade 12 / Matric
• Completed tertiary in Business Management, Project Management, Cost & Management Accounting (highly advantageous)
• 2+ years relevant job experience
• Computer literate

 

Responsibilities:

• Liaise with both clients and suppliers with regards to active jobs
• Maintain filing system to ensure that documents are filed correctly
• Manage effective systems to control time, cost and quality
• Compilation and submission of reports one expenses to Service Head of Department and clients on completion of jobs
• Monthly service scheduling of all clients
• Create quotations for clients based on job card feedback
• Control job card sequencing and priority, follow up on outstanding job cards
• Generating invoices and credit notes
• Review, capture and ensure accuracy of approved job card, invoices and client information
• Identify and address discrepancies
• Generate and control routine service schedules, follow up on outstanding service schedules
• Provide continual customer feedback
• Order and requisition material and parts required for all technicians. Follow up on deliveries.
• Overall control of all documentation and paperwork
• Address any service-related queries and information requests
• Submission of quotes and invoices

 

Competencies:

• Strong communication skills (verbal and written)
• Solid Computer Literacy skills (MS Office, able to learn new systems)
• Able to carry out instructions effectively
• Organised and meticulous
• Accurate and efficient
• Reliable, responsible and professional

Desired Skills:

• Administration
• Client Service
• Job Cost Reports
• Maintenance

Employer & Job Benefits:

• medical aid
• provident fund