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Paracon

Senior Technician Team Lead

Paracon

  • R Undisclosed
  • Permanent Senior position
  • Cape Town
  • Posted 16 Apr 2024 by Paracon
  • Job 2561528 - Ref 335727110354807
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About the position



  • Lead and manage a team of IT support personnel during assigned shifts.
  • Provide guidance, coaching, and mentorship to team members, fostering a positive and collaborative work environment.
  • Oversee the resolution of technical issues reported or escalated by end-users
  • Coordinate and manage IT resources and staff during assigned shifts to meet service level agreements and operational goals.
  • Document and report incidents, including root cause analysis, to facilitate continuous improvement.
  • Identify training needs within the team and coordinate training sessions to enhance technical skills and knowledge, whilst working with the rest of the management layers and collaborating on needed staff development.
  • Quality department escalations.


Experience:

6 years Desktop support experience essential

Shift supervisor experience within an IT Call centre essential

Experience working with Active Directory and MS Exhange

Knowledge of networking

Desired Skills:

  • ISO 27002
  • ISO 27001 ISMS
  • MS Hyper-V
  • Veeam
  • Intune

Desired Qualification Level:

  • Diploma

Paracon

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About the agency

Paracon facilitates the delivery of your business strategy through finding you the top ICT and technology talent. Our reputation, industry leadership and national reach enables us to empower our clients through attracting the ICT talent you need for your permanent and temporary employment workforce solutions. Paracon forms part of the Adcorp Group of Companies, an international parent company to a group of recruitment specialist brands who are engaged in the provision of comprehensive human capital; effective and efficient workforce management styles and skills development services. With ever-changing technology, choose us as your partner in the evolution of ICT talent. Trusted, experienced and dynamic in the way we do ICT talent management. Resourcing • Contracting recruitment: Utilising contractors allows you flexibility in your resourcing solutions. We manage all contract negotiation and administration through our professional and timeous processes. From short-term projects to long-term engagements, moving your business forward. • Permanent recruitment: Permanent placement of ICT professionals, includes full background checks and references. • Recruitment process: We will provide a tailored workforce managed solution, to search, source and identify talent to match the job specifications provided by our clients, Paracon is able to assess CVs via our various recruitment channels. Talent Development Talent Consulting PPM (Portfolio, Program and Project management services)

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Job expired on 2024/04/23

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