About the position
Understand the business requirements, preparing AS-IS, and TO-BE documents and get sign-off from users for functional and/or technical design document(s)
Proactively propose solutions to improve the support of (new) business processes
ABAP debugging beneficial (Workbench related knowledge of new development/enhancements)
Setting up the organization structure for Sales & Distribution processes and perform all relevant configuration, including Materials Management where integration requires this
Preparation of testing documents and perform internal testing
Preparation of Sales & Distribution templates for various objects e.g., sales orders
Integration testing with other modules
Understand interfaces, IDOC and RFC's processing
Preparing the cut over strategy for SD objects
Preparing User manuals and conducting training to business process owners
Go-live preparation and post Go-live support
Interaction with clients through meetings, calls and emails
Receiving, troubleshooting, resolving and closing Operational and Maintenance tickets within defined SLA’s (Service Level Agreements)
Responsible for troubleshooting issues for the system and providing support
Executing the required changes through configuration
Executing the analysis and resolution of Production Support calls
Raising Change Requests (CR’s) and writing Functional Specifications for them
Preparing test data for testing of CR’s (Change Requests)
Testing CR’s (Change Requests) and preparing test results
Carrying out regression testing
Interact with consultants of other modules
Steer external consultants in allocating deliverables to these feature teams and serve as a quality assurance of their deliverables
User interface transactional solutions
Analyse and scope End-user authorisation roles
Update and maintain documentation as an existing system’s functionality is changed
Execution according to the Agile Methodology and attending of all team meetings, including Stand-ups, Sprint Review, Sprint Retrospectives, Sprint Planning meetings etc
Daily use of the Agile Tool Chain, as per the updates required by the respective feature team(s)
Minimum Requirements:
Qualifications/Experience:
IT Degree and / or relevant qualifications
DevOps (operations, configuration/development) experience in commercial and/or retail end user IT applications is advantageous
Essential Skills Requirements:
Experience in at least one of the following technologies would be beneficial:
Take consultative approach to challenge customers’ requested solution design, should a better alternative exist
Excellent interpersonal skills to communicate effectively (verbally and written) with both technical and non-technical colleagues/users
Any additional responsibilities assigned in the Agile Working Model (AWM) Charter
Advantageous Skills Requirements:
SAP S/4 HANA
Good time management and organisational skills
Willingness to learn and grow with the team
Willingness to engage with foreign customers and be sensitive to possible language barriers and culture differences
Willingness and ability to work on weekends and public holidays on implementation and operations (IT Support) related tasks
Ability to work as part of an agile team, inter dependant and independently to submit deliverables on time and in excellent quality
Proactive and take personal initiative when appropriate – self-starter
Above board work ethics – this is of utmost importance
Flexibility to take up different tasks in the project
Ability and willingness to coach and give training to fellow colleagues and users when required
Solution and results orientated with strong customer focus
Understand situational awareness and holistic view on topics
Continuous improvement mindset
Willing and able to travel extensively, for up to 2 weeks at a time (international)
Strong Presentation skills
Desired Skills:
- SAP SD
- MM
- SAP Analytics
- SAP HANA
