Retentions Agents (Remote)

About the position

We are looking for experienced and driven retentions agents with a proven track record in the BPO industry. This position is fully remote so it is essential that you have strong time management skills, and you should be willing to work UK hours. This is a target driven and high paced environment.
Our team is on the hunt for cancellations & retentions agents with a proven track record in the BPO industry, who has a knack for influencing customer decisions and being able to think on their feet to retain them. You will be required to prevent customers who want to cancel by selling the benefits of the product/service and actively draw back customers who have already cancelled. Training will be provided on the product/ service.

Minimum Requirements: 
- Completed Matric
- Diploma or Degree would be advantageous. 
- At least 2 years’ experience working as a retentions and cancellations agent/ consultant in a contact centre or BPO environment.
- Computer, laptop or desktop (8GB RAM, Corei5 Processor) with a noise-cancelling headset.
- Consistent power source; and reliable internet connection (25 Mbps, with a backup connection of 10 Mbps) in a quiet space that is free from distractions to work
- Back-up power and internet supplies to ensure you are able to complete your full shift.
Remuneration
Market Related

Desired Skills:

• Sales
• BPO
• Retentions