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talentCRU

Quality Assurance Agent: Call Centre

talentCRU

  • R Undisclosed
  • Permanent Management position
  • Pretoria
  • Posted 19 May 2024 by talentCRU
  • Expires in 24 days
  • Job 2567843 - Ref TCN01833

About the position

My client is seeking a Quality Assurance Agent with 5+ year’s quality management experience in a Call Centre environment to join their team on a 3 year contract.


  • Grade 12

  • Certificate in Quality Assurance

  • Experience: Minimum 8 years (preferably over 10 years) in quality management, including: Quality Assurance, Service Desk.

  • Familiarity with the IVANTI Service Desk system (previously known as HEAT) or similar ATS systems.

The contact centre service will support the channels below (and any other new channels):



  • Email support.

  • Telephonic support (both inbound and outbound).

  • Walk-in centre face to face support.

  • Instant Messaging/AI Support.

  • Special projects (training, exhibitions, solution testing, etc.).

Desired Skills:

  • Speaking
  • Persuasion
  • Service Orientation
  • Social Perceptiveness
  • Active Listening
  • Negotiation
  • Time Management

talentCRU

About the agency

We offer a holistic bouquet of customer-centric solution for all talent acquisition and management processes, helping clients to increase their competitive advantage by aligning strategy with people and culture, and aligned candidates to the best fit positions in a number of markets. We leverage global best practices and technology to acquire and manage top talent – either on an ad hoc basis or as a fully managed human resource services offering. We are a culmination of specialist placement partners with a proud and long history in talent acquisition and professional placements. We cover a range of industries, holding strong relationships with key stakeholders – Ensuring the right-fit and true solution is created for each of our clients and candidates.

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