Project/Support Technician

About the position

Project/Support Technician

Location: Tanzania

Qualification Requirements:

• Residency in Tanzania is mandatory.
• Tertiary qualification in mechanical, electrical, or instrumentation engineering.
• Strong IT background with relevant IT courses completed.

Knowledge and Experience:

• Experience in the installation of mining technology products.
• Familiarity with mining equipment and operational procedures.
• Skilled in addressing deployment challenges, such as logistical issues on customer sites.
• Previous experience in mining or control instrumentation is advantageous.
• Experience with the installation of Real-Time Systems (RTS) or technology partner products is beneficial.

Key Tasks and Responsibilities:

• Perform installations of products and systems according to the project scope.
• Collaborate with onsite resources to complete tasks.
• Provide regular updates and maintain communication with Technical Services/Planning Leads regarding deployment status.
• Prepare and submit project completion reports after installations.
• Test and confirm product performance; troubleshoot and implement corrective actions as necessary.
• Ensure a safe and clean working environment by adhering to safety procedures and regulations.
• Offer first-level ongoing support for deployed solutions.
• Maintain positive customer relations.

Performance Metrics:

• Installation quality and adherence to project scope.
• Proper management of company tools, equipment, and hardware.
• Successful user acceptance testing.
• Attention to detail and workmanship quality.
• High standards in customer service and support ticket resolution.

Working Conditions:

• Requires extensive travel and significant on-site time (approximately 80%).
• Frequent work in remote locations within West Africa.
• May involve extended hours working underground as needed.

Desired Skills:

• Electrical
• Mining
• Technical Support