About the position
To promptly and efficiently assist the department by providing an efficient and effective administrative role to achieve business objectives and to provide support to the various stakeholders.
Qualifications:
• Matric
• A three-year National Diploma in Commerce or equivalent
Knowledge and Skills:
• Minimum of 3-5 years’ experience in a Financial Services administrative environment
• Understanding and knowledge of the investment process
• Experience in Customer Service and Care
• Experience in collection of data is essential
• Experience and knowledge of the SAP system will be advantageous
• Basic Excel Skills is essential
• The ability to operate in a multi-tasking and demanding environment
- Monitoring terminal draw dates to ensure they don’t expire or provide information to stakeholder extend before expiry and Follow-up on Cancelled TDD with FM.
- Tracking of undrawn commitments and updating SAP with forecasted draws by consulting with clients which will be validated by relevant stakeholders (e.g. Segments and Strategic Business Units)
- Initiate and support disbursements and draw processes and engage with relevant stakeholders to confirm conditions are met and gaps are communicated accordingly.
- Tracking and forecasting collections (such as Capital and Interest, Dividends, Sweeteners, Cash Sweeps, Settlements and Guarantees) by using SAP and send statements to clients to confirm payment. Ensure that memos are done to remove clients from debit order, when they are unable to pay.
- Investigate non-payment by the organisation's clients via emails and/or telephone calls. Follow-up on arrears/ outstanding payments capturing status on the collections made allocations of payments on SAP, issue Letters of Demand (LODs)LODs for clients not paying and update SAP accordingly.
- Generate and complete settlement request documentation.
- Weekly Updates of Power BI Apps on Arrears, Jobs, Undertakings, AFS and TDD for departmental KPIs.
- Ensure that all the organisation' securities are registered and load all registered bond documents on Docupedia and update SAP to reflect correct security (e.g. SNBs, Mortgage Bonds and GNBs).
- Ensure that updated valuations reports (request assets register list with serial numbers from BP) on the client' security are done by the TSV Dept and Update of ZCOLTRACK for unregistered Security to secure the client's Assets.
- Timeous collection of Financial Statements (ensure that the AFS Management Accounts are accurate complete with at least an Income Statement, Balance Sheet Cashflow Statement). Timeous accurate monthly updating on SAP ensure alternate rates are applied on overdue accounts.
- Capture AFS on the risk grading tool and notify relevant parties to input qualitative elements and perform technical analysis.
- Accurate Capturing and collection of client compliance with undertakings and prepare CAM where extension needed for required documents as per the agreement.
- Collecting jobs information from clients timeously. Check that the documents received are correct comply with audit requirements. Issue LODs to clients for overdue jobs data.
- Timeously attend to client requests such as audit confirmations, statements, reconciliations, cancellations, undrawn amounts etc.
- Follow up on Letters of Amendment (LOAs) to be sent to clients and follow up on clients to ensure LOAs are signed and sent back to the client. Ensure that LOAs are implemented on SAP.
- Prepare memos for non-material approvals.
- Ensure that both manual and electronic filing system is up to date including saving on Docupedia or any applicable filing system.
- Ensure that an accurate database of all business partners is maintained and is up to date including, contact numbers, contact persons, physical and postal addresses, e-mail addresses etc.
- Carry out any other ad-hoc activities including capturing requirements and any other administrative duties effectively and efficiently.
- Efficient and Service Excellency to be provided to both internal and external stakeholders
Desired Skills:
- Judgment and Decision Making
- Complex Problem Solving
- Critical Thinking
- Management of Personnel Resources
- Social Perceptiveness
- Management of Financial Resources
- Time Management
