Out-of-hours Medical Consultant

About the position

This position supports the Medical Consultants by managing out-of-hours client needs and staff bookings

SD Recruitment (Pty) Ltd is a Medical Recruitment Company with services operating 24/7, which means the Out-Of-Hours Consultant must make arrangements for cover of their portfolio at all times for urgent matters based on operational requirements
Key Responsibilities:

Client relations

• Focusing on delivering a client-orientated service by building strong relationships with nurses and clients
• Attending to requests received via email / phone calls / WhatsApp
• Making service calls after 19h00 to each facility to ensure attendance and enquire about staffing requests
• Contacting client facilities for updated needs and attendances, including appropriate progress updates / follow-ups as needed
• Handling cancellations from clients and candidates via established processes
• Ensuring availability as first point of contact during out-of-hours shifts
• Ensuring unbroken service through proper handover from out-of-hours shift

Payroll and invoicing

• Addressing pay queries from placed staff

CRM

• Showing efficient telephone manner to record accurate information and capture relevant updates on the system
• Using the CRM as a primary source of information for candidate interaction and placement
• Capturing relevant interactions on the CRM
• Flagging and reporting errors or issues in information contained on the CRM

Business development

• Attending to handover emails from the Medical team and/or HODs
• Establishing a pool of staff for potential assignments
• Providing availability updates per shift
• Making outbound calls (client relations, staff availability, database updates, etc.)
• Monitoring incoming emails frequently with minimal turnaround time
• Compiling a handover report for the day shift
• Promoting the Company to attract candidates and maintain clients

General

• Consulting with relevant internal departments that impact the department when required (e.g. Payroll, Sales, Compliance, etc.)
• Attending meetings as required (scheduled, regular and ad hoc)
• Maintaining a professional, courteous, and helpful demeanour when interacting with clients and candidates
• Managing all resources to ensure optimal operating efficiency
• Ensuring availability for rostered shifts and reasonable ad hoc requirements as arranged
• Ad hoc additional or alternative functions as needed

Minimum Requirements:

• 2 - 5 years’ experience in Sales / Customer Service / support function
• Excellent communication and interpersonal skills
• Problem solving and decision-making
• Excellent Telephone Etiquette
• Self driven and results focused
• Out-of-hours medical recruitment experience (advantageous)
• Competitor awareness

If you haven't heard back from us within two weeks, please consider your application unsuccessful. We appreciate your interest.

Desired Skills:

• outbound experience;
• customer service
• support services