Operations Support Executive

About the position

Operations Support Executive : Angola, Congo and Point Noir

We are urgently looking for Operations Support Executive - for Angola, Congo and Point Noir.

JOB SUMMARY

• Responsible for coordinating CC Supervisors and ensure an efficient and highly productive distribution of human resources and task, with due consideration to quality standards set for the management.
• Create good relationship with the lines to be able to meet and exceed expectations and ensure timely feedback.
• Manage, motivate and supervise the section, ensuring all functions are carried out with due regard to highest job quality and optimum deployment of staff.
• Provide Seamless inputs to Statistics
• Responsible for carrying out testing of Terminal operating system for ensuring that it is bug free.

DUTIES AND RESPONSIBILITIES

• Directly supervise Cargo Control Supervisors, Cargo Control Clerks & Operation Support Clerks.
• Attending daily operation
• Monitoring vessel schedules on daily basis & assign tasks to the Cargo Control Supervisors & Clerks.
• Responding to all issues relating to service failures through
• Attending to queries of shipping lines & CFS and following up on the actions that are required.
• Follow up with the Cargo Control Supervisors & Clerks on the progress of Import Advance List & Export Advance List & ensure that the IAL & EAL are finalized according to internal KPI.
• Ensure that Import & Export tally sheet / TDR are forwarded to Vessel Operating Agent in accordance to internal KPI.
• Ensure that seamless inputs are provided to the Statistics Department through TDR, T Express data.
• Interact closely with Planning Managers /Planning Executive / Process controllers / Dispatchers for smooth vessel & yard operations.
• Interact with billing department regarding cargo related billing
• Interact with IT department regarding system related
• Ensure that all the correspondence from the customers are attended & filed
• Ensure that work is properly distributed and executed before deadlines Assist and advise the supervisors in their daily duties.
• Follow up on any outstanding, act proactively to avoid any mishap and keep planning manager informed at all times.
• Conducting Training sessions for newly recruited staff in Cargo Control
• Test the Software Patches that are sent by Navis for internal upgrades is as per
• Conduct Training of web access to External
• Ensure that Login id/Passwords for External clients are issued as per the timelines indicated in SOP.

Qualifications, Experience and Language Skills:

• Degree / Diploma or equivalent
• At least 4 years of relevant experience in related field and container shipping
• Intermediate English – both in Oral and written

Desired Skills:

• Export
• Import
• Operations Management
• Planning
• Shipping
• Supervising