Operations Support & Admin Manager at PG Group

About the position

• Operational Support: Collaborate with regional stakeholders to review procedures, identify non-compliance issues, and implement corrective actions to ensure effective operations and mitigate risks.
• Financial Compliance: Monitor and maintain compliance with financial processes by conducting regular checks on expenses, transactions, and asset management, ensuring adherence to controls and minimizing business risks.
• Customer Satisfaction: Foster a culture of service excellence by analyzing customer feedback, identifying trends, and guiding the resolution of complaints to enhance customer satisfaction scores (NPS).
• Health, Safety & Compliance: Ensure adherence to health and safety standards to maintain a safe and compliant workplace environment.
• Brand Standards: Monitor compliance with brand standards, identify corrective actions, and coordinate with stakeholders to ensure alignment, supporting the integrity of our brand.
• Financial Process Management: Oversee accounting processes aligned with Finance Department standards, ensuring accurate monthly reporting within the PG Glass Network.

Desired Experience Qualification Critical Requirements: Qualifications: Grade 12 and a relevant Business Diploma. Knowledge: Proficiency in Microsoft Office Suite, PG Glass operational systems and practices, and business administration. Skills: Strong budgeting, analytical, interpersonal, and communication skills. Experience: Minimum 7 years in a relevant role with exposure to general management duties, including 3 years of functional experience in general management and 1-2 years in a PG Support Centre or Operations environment. Interested?Join us in driving operational excellence and achieving our goals at PG Glass. Apply now to be part of our dedicated team committed to delivering quality service and upholding industry standards. We offer a competitive salary and opportunities for professional growth and development. Make your mark at PG Glass - where excellence meets innovation! PG Group, and its subsidiaries, are committed to the principles of employment equity and as such are equal opportunity employers. Qualified applicants who apply for any vacancies will be considered with due consideration based on of fairness and equity. Factors such as race, ethnicity, religion, sexual orientation, gender identity, national origin or disability are not considered exclusively and are not determinative of any appointments made by PG Group or its subsidiaries.

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