Operations Manager (Retail)

About the position

Responsible for providing technical and managerial expertise pertaining to the maintenance of the retail centre. Ensures operational budget management, mechanical or electrical engineering services and management of service providers on site. Ensures reliable and safe continuous operation in accordance with statutory requirements and regulations in the building/equipment under his/her control.
REQUIREMENTS:

• 3 to 5 years’ property or Built Environment experience.
• Shopping Centre / Retail Experience advantageous.
• Diploma or BSc Property Studies / Building Science/ Facilities Management.
• Relevant Certificate plus 5 years’ experience
• Demonstrable understanding of Property Management

DUTIES:

• To prepare and manage the technical budget (Capex and R&M) including forecasts and budget variance reports.
• To set and implement planned/preventative/emergency maintenance in conjunction with the Centre and Regional Facility Managers, as well as disaster and emergency planning
• To ensure that life cycle planning and preventative maintenance plans over a 3, 5 and 10-year period are set for properties under management
• To ensure effective asset control by setting and managing the asset register
• To implement energy saving programs (‘green’ principles), environmental and sustainability methodology in the portfolio
• To contribute to the SLAs for approved service providers in conjunction with the Procurement team
• To ensure that compliance is maintained with building and statutory regulations
• To manage and respond timeously to technical, operational and building complaints and queries received by clients, and identify trends in complaints
• To manage the relationship with the tenants, including tenant installations and asserting budgetary control
• To conduct inspections, including technical, housekeeping, service contract and take on and take back inspections
• To manage and coordinate staff activities and deliverables, implementing work schedules and effectively using the company performance and development management system
• To manage both “hard” and “soft” services, monitoring the quality of services and deliverables provided by suppliers, ensuring they are within budget by negotiating the advantageous pricing structures, as well as effective utilization of municipal and utility management
• To prepare required technical and financial reports and feedback reports to management on issues
• To stay abreast of changing technical market trends
• Manage procurement of goods and services

Desired Skills:

• retail operations
• operations management'
• technical facilities
• facilities management