NOC Operator (Network Monitoring Operator) at Sintrex Integration Services

About the position

Core Outputs:

• Candidate is required to work shifts based on 24/7 rotational shifts, including public holidays.

• Operation of network and system monitoring systems for clients

• Act on alarms and other associated commands or messages displayed on monitors/displays

• Perform system administration tasks and maintain the database of monitored objects

• Health checks and compilation of reports

• Ability to pick up on trends and action them on the monitoring system.

• Develop an awareness of a wide spectrum of IT technologies

• First line support on our systems

• Improvements to health checks made on an ongoing basis

• Continuously monitoring of client's infrastructure, according to SLA

• Timeously responding to exceptions according to SLA.

• Administration maintained according to client SLA
• Continuously updating client and engineer of changes made (via email/ telephone)
• Daily/Weekly/Monthly QA reports being completed
• Standard report generated on request
• Generating monthly reports

• Patch and/or hot fix release testing completed

• New and current systems testing compared

• RT system to be maintained

Behavioural Competencies:

• Passion for technology and learning
• Strong presentation and communication skills

• Entrepreneurial initiative (self-starter)

• High degree of professionalism

• Strong influencing skills as well as relationship and network building skills

• Team orientated as well as the ability to work independently

• Able to work under pressure

• Strong analytical skills and problem-solving skills

• High level of customer service
• Strong personal development drive.
• Show good judgement in all decisions to ensure sustainability
• Strong sense of accountability.
• Results orientated
• Attention to detai

Desired Skills:

• A
• Advanced Excel and Word skills
• Grade 12
• Ability to work shifts
• N+
• CCENT or CCT
• Ccna

Desired Work Experience:

• 1 to 2 years IT Networking
• 1 to 2 years Network Planning, Design & Installation

Desired Qualification Level:

• Diploma

About The Employer:

Sintrex is passionate about the innovative pursuit of excellence in providing end-to-end IT management and consultative IT services that create reliable, robust and user-friendly [URL Removed] a culture of excellence, partnership and fun, Sintrex attracts and empowers staff with inspirational work experience, worldclass software and globally renowned suppliers and partners to deliver services and solutions to their clients, helping to secure and enhance their IT reputations.

The successful candidate will be part of a team in a highly pressured environment. We encourage our team members to take ownership of their responsibilities.

Candidates who do not thrive under pressure and who are not inherently dedicated to being the best they can be through a self-learning attitude do not enjoy our environment.