Night Manager (Hotel) at The Bay Hotel
Career Custodians
- Undisclosed
- Permanent Intermediate position
-
Camps Bay
- Posted 02 May 2024 by Career Custodians
- Expires in 23 days
-
Job 2565626
About the position
Village N Life is a leading Tourism and Hospitality company that is based in the beautiful Camps Bay.
The Bay Hotel, a luxury hotel based in Camps Bay on the beachfront seeks a Night Manager to join their Front Office Team.
The position is to assist guests with their overnight requests and balance accounts from the day shift. Responsible to check in guests and manage any requests they might have. Ensure excellent services is rendered and that the guests have a good experience while staying at the property.
Minimum Requirements
- Matric
- 5 years previous experience in the same / similar position
- Familiar with all the duties and procedures of the hotel environment
- Opera
- Opera Cloud advantageous
Duties and responsibilities
- Working the night shift at the Front Desk
- Assist guests with check in process, assign rooms, issuing room keys and managing requests
- Verify and prepare for next day guest arrivals and departures
- Monitor hotel security cameras
- Resolve Guest Complaints
- Ensuring all End Of day tasks are completed
- Auditing and account reconciliation from day shift
- Verify all revenue expenses from day shift
- Post room charges
- Investigate and resolve issues found on accounts
- Preparing reports for the day shift and for various departments
- Ensuring accuracy of room rates
- Answering all incoming calls
- Confirmation of guest information and payment methods
- Ensure a high level of guest services and relations to ensure they have a positive experience
- Upselling of other products and service partners
Due to the volume of CV's received, only candidates that meet the minimum requirements will be contacted.
If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.
Desired Skills:
- opera
- opera cloud
- Rooms Division
- Hotel Operations
- Hotel reception
Desired Work Experience:
- 5 to 10 years Accomodation
- 5 to 10 years Middle / Department Management
Desired Qualification Level:
Career Custodians
About the agency
Career Custodians is a recruitment agency that specialises in Hospitality positions, from Front of House to Finance.
We are the custodians of recruitment within the Village n Life group, comprising The Bay Hotel, Camps Bay Retreat and Camps Bay village in Camps Bay, Harbour House Hotel in Hermanus, Pezula Nature Hotel in Knysna as well as The Farmhouse Hotel in Langebaan.
We have several serviced apartments and self-catering units that we manage. We also recruit for the various companies under our umbrella, including TSEC (Security), our sales and marketing departments, Mint Wellness and various other companies in our group.
We hire on not only experience, but personality. We believe that a skill can be taught and like to develop our staff to their full potential.
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