About the position
Our client is currently recruiting for a Network Operations Centre Manager. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a 12month fixed term contract.
Location: Bryanston, Johannesburg
Working Module: Hybrid
ROLE PURPOSE
To perform Network Operations Centre (NOC) shift management, trouble tickets management and provide regular real time updates to both internal and external customers to ensure business and customer service level targets are achieved and improved. The NOC Manager shall be responsible for tickets reconciliations, tickets closure and creating quality reports on power availability and systems performance. Manages the network operations centre for SGS and the coordination and communication between support and business functions, manages customer fulfilment and assurance processes, including managing customer expectations.
- A Degree certificate in Engineering, IT or related
- At least 8 years’ experience in NOC operations
- At least 5 years’ experience in leadership position in the telecommunications field or related industry
- Experience in Operations, service delivery and support process handling
- Minimum 5+ years’ experience in contractor’s supervision in operations
- At least 5+ years in contractor and vendor management
- At least 5+ years’ experience in power designing and Optimization
- At least 3+ years’ experience in RMS site monitoring systems
- Atleast 3+ years’ experience in managing of latest Power technologies like LIB, Delta, Eltek, Vertiv, Huawei, ZXD, Flex enclosure, GAVE, Actura and Netsure, Emmerson BC83
- Initiates and follow through NOC actions required to achieve, improve, or maintain the agreed infrastructure service levels within budget, time and
- Ensures infrastructure monitoring and surveillance requirements of all business installed infrastructure met and maintained.
- Ensures that monitoring, measurement, reporting and evaluation of the Service Level Agreement
- Implements and maintains the NOC related service support and delivery
- Constantly researches, identifies, and implements processes to enhance
- Ensures NOC participation in coordination of routine
- Designs and reviews routines and procedures within the
- Ensures development and maintenance of NOC systems
- Routinely reviews the NOC shift staffing and produces the staffing
- Participates in the negotiation, agreement, and regular review the SLAs and OLAs.
- Strong follow-up skills: ability to organize applicable department timelines and follow up with internal and external customer as needed.
- Knowledge on Network Power availability management.
- Leadership and supervisory training
- Service delivery support process training
- Team player, self-motivated and resilient with good people management skills
- Ability and willingness to work shift hours (day and night shifts)
- Have good organizational skills, ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast- paced environment.
- Very good written and verbal communication skills, including the ability to present ideas and suggestions clearly and effectively.
- Strong track record of building and maintaining solid relationships with both internal and external customers and vendors.
- Must be able to handle stressful and difficult situations in a calm and professional manner.
- Ability to quickly adapt to changes in process, requirements, goals, and organizational change.
- Thorough understanding of network monitoring concepts and management tools
- Able to collate and interpret data from various sources.
- Evaluate the performance of each Customer on the Network based on their individual
- Evaluate the performance of each SPMM Vendor/Vendor/Contractor based on the
- Monitor and Manage business compliance to all Customer signed
- Monitor and Manage the Vendor’s/Vendor/Contractors’ compliance to each SLA with business.
- With support from IT Team and the NOC Systems, ensure that all Technical Support Systems and Platforms are in place and functional in order to correctly monitor the performance of the site
- Provide strategic information needed for short, medium- and long-term decision making to business and its Customers and Vendors/Contractors.
Desired Skills:
- Time Management
- Critical Thinking
- Spreadsheet software
- Judgment and Decision Making
- Active Listening
- Tax preparation software
- Accounting Software
