About the position
Purpose
Ensure the robustness and continuous availability of all (Commercial, OT, and Business) network infrastructure components crucial for facilitating technical mining processes within the region. This involves comprehensive support, maintenance, licensing, and governance measures. Dedicate efforts to the provision of production, data control, operational, and support services specifically tailored to the Network technologies within their designated region.
The Work – Key Outputs and Accountabilities
- Monitor the work and overall performance of regional network and voice technology systems for region mining operations.
- Evaluate and ensure processing performance relating to system and machine utilisation, reliability and capacity
- Forecast financial, physical, and human resource needs to meet established objectives.
- Manage all licensing exposure within the networking, voice and perimeter security infrastructure.
- Provide specialised support for network services, concentrating on all aspects of network infrastructure (LAN/WLAN/Mesh), tailored to meet the needs of all mining operations.
- Manage all risks relating to Regions Network Infrastructure.
- Efficiently oversee expenses related to the network infrastructure within the region, ensuring transparency and effectiveness in managing investment decisions and budget allocations to maintain equipment health.
- Perform a monthly assessment of service delivery within the region, with a specific focus on support vendor contributions. Oversee vendor performance to ensure adherence to contractual obligations for services and projects, including those directly impacting the Business Units (BUs).
- Serve as the primary escalation point for regional incidents or intricate site incidents concerning networking and communication infrastructure.
- Understand technological trends and use this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge.
- Oversee and coordinate frameworks, designs, blueprints and restoration plans that isolate problems and implement pre-planned alternative routes or systems to restore service in networks and communication environments.
- Promote and enforce business and technology standards, as well as best practices, within Networking environments.
Minimum Requirements:
Certifications
Desirable: CompTIA Security+
Cisco Certified Entry Networking Technician (CCENT)
Cisco Certified Network Associate – Routing and Switching (CCNA)
Cisco Certified Network Associate – Security (CCNA-Security)
An undergraduate qualification (bachelor’s degree or equivalent) in the relevant Discipline and Technical
Technical Knowledge
At expected LOW
- Proficiency in networking protocols, network security and information management systems is essential.
- Proficiency in specialized tools and technologies, including routers, switches, firewalls, intrusion detection/prevention systems, and network monitoring software, is essential.
- Ensure vendors are held accountable for meeting SLA indicators.
- Liaise with solutions design and architecture to ensure that roadmaps are followed and services are introduced with excellence.
- Analyse and identify root causes of risk and quantify potential business impact.
- Engage with key stakeholders and understand their process requirements.
- Implement best-fit solutions to meet stakeholder requirements and contribute to region process enhancements.
- Perform continuous monitoring reviews and measure defined quality and quantity indicators.
- Interpret policy and explain why work needs to be completed in a particular manner.
- explain how a particular process task needs to be fulfilled
- Assign and re-assign work to ensure outputs and the elimination of waste.
- Participate in business initiatives/projects and the different processes involved.
Industry Knowledge requirements:
- Mining and Mineral Processing (ideally)
or
- Oil and Gas
- Utilities (Power Generation)
- Metals (Operations/ Production)
- Pulp and Paper Operations
- Any heavy or process industry with a substantial physical asset base
- Experience gained in large, complex, global companies is highly desirable.
Safety Knowledge:
- Provides a consistent, outstanding role model with safety practices with a deep understanding of the importance of safety
Ability to apply the following skills at a defined level of proficiency required for the role:
- Deliver a portfolio of services to a defined client base.
- Hold vendors accountable for SLA indicators.
- Liaise with solutions design and architecture to ensure that roadmaps are followed and services are introduced with excellence.
- Analyse and identify root causes of risk and quantify potential business impact.
- Engage with key stakeholders and understand their process requirements.
- Implement best-fit solutions to meet stakeholder requirements and contribute to IM process enhancements.
- Perform continuous monitoring reviews and measure defined quality and quantity indicators.
- Interpret policy and explain why work needs to be completed in a particular manner.
- Explain how a particular process task needs to be fulfilled.
- Assign and re-assign work to ensure that outputs and the elimination of waste.
- Participate in business initiatives/projects and the different processes involved.
- Continuously improve team performance.
- 24/7 support principles and competencies.
- Drive service excellence.
Desired Skills:
- CompTIA Security +
- CCENT
- CCNA
- CCNA-Security
