Member Rewards Specialist at AVBOB

About the position

We are looking for a performance and results driven individual to join our Member Value Department as Member Rewards Specialist. Under the supervision of Manager: Member Value, the successful candidate will be responsible for driving customer service excellence through the efficient operations management of the AVBOB Member Rewards Programme and liaising with the relevant stakeholders to help deliver on set business objectives.


You will be working for an organisation that is 105 years old with strong values, which are people centric, values employee development and rewards excellent performance. In return for your services, you will be remunerated with a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs.


YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:


Under the guidance and approval of the Manager: Member Value you will be responsible for:


Member Rewards Programme (The programme) Administration

• Contributing to the development, implementation, and maintenance of standard operating procedures (SOP) for the Member Value Programme.


• Providing operations management support to staff by coordinating the weekly and monthly activation.


• Coordinating the programme monthly planned campaigns and ensure that all stakeholders perform their roles in executing the campaigns successfully.


• Monitoring and providing oversight to ensure that the outsourced customer Service teams operate effectively and that continuous improvement measures are in place.

People Management


 

• Facilitating and assisting in the recruitment process of staff in the department.


• Supervising of staff including interns appointed for driving the onboarding of AVBOB members at AVBOB branches nationally.


• Coordinating efforts between management and the HR department to effectively manage the key deliverables of the programme.


• Monitor and measure the staff performance according to the agreed daily and weekly targets.

Member Rewards Platform Administration

• Coordinating with technical development teams in the rollout of new processes and systems.


• Continuously engaging with external solution partners to ensure they deliver on their mandate.


• Identifying programme operational risks and report potential risks that could negatively impact the business.

Reporting

• Providing managements with daily and weekly performance and customer service reports according to the agreed performance metrics and targets.


• Providing input on EXCO report to Manager: Member Value and other teams.

Project Management Support

• Implementing the planned enhancement phases of the programme.


• Developing and updating business operations processes to support the enhanced programme.


• Training and developing user system testing support in the department.

Budget Administration

• Processing weekly and monthly invoices of vouchers and marketing campaigns from service providers, as well as providing input on operational budget requirements. 

 

Desired Skills:

• Customer service
• Verbal & Written communication
• Reporting
• Problem-solving
• Planning & Organisisng
• Analytical skills