Medical Receptionist

About the position

Duties & Responsibilities

• Answer multi-line phones and either direct the caller to the appropriate department or deal with enquiries and take appropriate messages according to established protocols
• Respond and comply to requests for information
• Schedule and reschedule appointments for new and returning patients based on patient request and ophthalmologist instruction and schedules according to established guidelines and procedure
• Cancel patients' appointments and provide them with new dates as required or requested by the doctor
• Schedule and reschedule appointments for theatre bookings as instructed by the doctor according to established guidelines and procedure
• Greet and receive patients upon arrival in consulting rooms
• Provide patients with patient information forms as well documentation for completion in accordance with practice protocol and make copies of required documentation from the patient
• Instruct and assist patients where necessary to complete all forms and documentation
• Obtain and process new patients' referrals
• Compile patient record for ophthalmologist's use and referral
• Capture patients' data according to established protocols
• Ensure patient information is accurate and correct including all completed forms and documentation;
• Inform patients of consulting room procedures and policy with regard to payments, co-payments and potential costs for additional diagnostic tests
• Maintain and manage patient records according to established patient record management protocols
• Maintain patient records by obtaining, recording, and updating personal and financial information
• Keep patient appointments on schedule by notifying the ophthalmologist of patient's arrival; reviewing service delivery compared to schedule; reminding ophthalmologist and patients of service delays as required
• Manage walk-in and / or emergency appointments according to established guidelines considering ophthalmologist's schedule at all times
• Collect co-payments and payments for private patients
• Liaise with other departments and / or medical aids to verify patients' medical aid information and / or obtain authorization for procedures as requested by the ophthalmologist following established procedures and guidelines
• Report statistics as required
• Schedule hospital admissions, tests, scans and outside appointments for patients
• Obtain external medical reports and / or laboratory results as required by the ophthalmologist
• Deal with incoming and outgoing post and deliveries according to established procedure and guidelines
• Complete other administrative and/or supportive duties as assigned
• Maintain inventory and stock of forms and office supplies, anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies according to established procedure and guidelines
• Scheduling equipment service and repairs as needed and requested according to set guidelines
• Ensure reception area is well maintained, neat and clean at all times
• Safeguard patient privacy and protects patients' rights by maintaining confidentiality of personal and financial information
• Maintain operations by following policies, procedures and guidelines; reporting needed changes
• Contribute to team effort by accomplishing results as required and / or needed
• Maintain company mission, values, ethical principles and professional conduct at all times.

Desired Experience & Qualification

• National Senior Certificate
• Computer proficiency (MS office), knowledge of computer and relevant software applications;
• Previous experience in medical reception and administration beneficial;
• Knowledge of principles and practices of basic office management, clerical and administrative procedures and systems such as filing and record keeping
• Knowledge of operation of standard office equipment;
• Must be able to liaise with stakeholders in Afrikaans and English.
• Knowledge of additional languages advantageous
• Knowledge of medical terminology, procedures and diagnosis highly advantageous.

Desired Skills:

• Reception
• Appointment Scheduling
• Telephone Reception
• Patient administration

About The Employer:

Join a stable specialist medical practice and utilise your administrative skills.