About the position
Post Title: Learning Support Manager (Systems / Processes & Data)
Company: Reputable Global Higher Education Business School
Reports to: Head of Learning and Student Support
Responsible for: Relevant Programme Coordinators
Role Purpose: To provide student support and quality assurance, in collaboration with the business school, across the Executive Education (ExecEd) accredited and non-accredited programmes
- Learner Support Manager specialising in data analytics. This role emphasises using data to inform stakeholders on delivery and learning trends, vital for enhancing student experiences.
- Will excel in administrative tasks, especially with MS Office and advanced Excel, translating data into insightful reports.
- Attention to quality assurance and detail is crucial.
- Collaboration with various teams and stakeholders is essential for success.
Responsibilities include overseeing quality assurance and governance across customised programmes, managing data collection and reporting, providing leadership to the learning & student support team, and ensuring academic governance. The role demands adaptability to new duties as the school evolves. Success metrics encompass stakeholder and student support, collaborative teamwork, MS Office proficiency, academic governance, and effective communication.
Main duties and responsibilities:
Management of systems and processes
To manage, inter alia, the administration, planning, co-ordination and reporting on the quality assurance and governance of programme modules, student progression, assessment, andgraduation for all Executive Education programmes and students. This in close collaboration with the delivery unit in ExecEd.
- To identify and share effective and efficient ways ofworking related to assessments and marks processes,aligned to our Learner Management System, in collaboration with the Senior Programme Managers(SPMs) in Exec Ed delivery, to support the Exec Ed team in their programme management tasks.
To upskill staff on relevant processes that inform and assist with delivery of programmes to graduation.
Data management and support
To work collaboratively with the programme management teams in Exec Ed to gather relevant andaccurate data for analysis, synthesis and reporting to internal and external stakeholders, for both customised accredited and non-accredited programmes.
- To gather data on and update records of all Recognition of Prior Learning students across the accredited programme suites and report on these students monthly at the internal Business School Africa Teaching and Learning Committee (TLC) meeting.
- To collect, maintain and report on student data, including progression of students (throughout), marks release (using Pelopele and Scoutsystems), graduation and other necessary data categories for various internal and external stakeholders.
- To manage,monitor and evaluate the marks committee process, in collaboration with the,Head of Delivery, Deputy Head of Delivery and relevant SPMs.
- To align with all programme teams to ensure marks are released to classes on time and error free.
- To communicate all marks released, as well as errors identified, to the relevant stakeholders in ExecEd and beyond.
- To manage the auditing process of all marks to be presented to the Teaching and Learning Committee, in collaboration with the relevant SPM's, and Head of Delivery in Exec Ed.
- To provide any new staff member/swith adequate training and support related to the marks process.
- To provide the Head of Delivery with monthly reports on marks presented and the trend side areas for particular attention.
To provide the Head of Delivery with adequate data to support programme directors, faculty and programme managers with the identification and support measures for students we identify as being at risk.
Management and leadership
To provide ongoing direction to direct reports (Programme Coordinators) in terms of roles, goal setting and performance management.
- To identify skills gaps indirect reports and oversee relevant training requirements.
To operate across departments within the School, where necessary and feasible, to ensure standardisation of eg the marks process, showing a strong level of collegiality and trustworthiness
Academic governance
To inform relevant stakeholders of any changes impacting the academic governance across programme management and graduation and to communicate these to the relevant role players in ExecEd and beyond,to ensure understanding.
- To provide regular upskilling sessions across Exec Ed and the Open departments, in collaborationwith the Head ofDelivery.
- To work closely informing him/her/they of any issues and/or challenges faced that require action
Success in the role:
- Excellent results in stakeholder and student support and experience,with supporting evidence from key stakeholders.
- Engaging and collaborative approach with the LSS and delivery teams, aswell as teams beyond Exec Ed.
- Advanced MSOffice skills, particularly on Excel.
- Sound academic governance and strong experience of data collection, analysis and reporting.
- An outstanding feedback and continual improvement process.
- Processes up-to-date, known and accessible.
- Good communication, with full awareness of the successes, results, key measures, challenges and failures
Skills Required:
- Advanced MS Office skills
- Excellent data collection, analysis, synthesis and reporting.
- Proven strong team management skills and problem-solving ability demonstrated in previous work.
- Proven ability to develop and manage key stakeholder relationships.
Qualification & Experience:
- A Degree or Equivalent level in relevant business-related subjects
- A solid understanding of adult education
- 3-5 years' experience in a similar role
- Experience in a business school will be an added advantage
- Understanding of SAQA, DHET and CHE frameworks.
Desired Skills:
- Data Analytics
- Advanced MS Office
- Data Reporting
- SAQA DHET and CHE frameworks.
Desired Work Experience:
Desired Qualification Level:
