L2 Service Support
Employ Africa
- R Undisclosed
- Contract Intermediate position
-
Congo
- Posted 27 Apr 2024 by Employ Africa
-
Job 2563638
About the position
We are seeking a highly skilled L2 Service Support professional to join our team in Kinshasa, Congo. The ideal candidate will have a strong background in software integration, with expertise in cloud systems such as Linux, Unix, AWS, and databases like Oracle and Postgres.
Experience Required: Minimum 3 years in a similar role.
Responsibilities:
- Provide L2 support on-site at the client office in Kinshasa.
- Troubleshoot and resolve software-related issues, including but not limited to system integrations and cloud platform functionalities.
- Collaborate with L1 support teams to escalate and resolve complex technical issues.
- Maintain and update documentation related to software configurations and support processes.
- Participate in team meetings and contribute to continuous improvement initiatives.
Requirements:
- Minimum of 3 years of experience in L2 service support or a similar role.
- Strong knowledge of software integration principles and best practices.
- Experience working with cloud systems such as Linux, Unix, AWS, and databases like Oracle and Postgres.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively within a team environment.
- Proven problem-solving and analytical abilities.
- Willingness to take a competency test upon successful selection.
Benefits:
- Competitive salary package
- Opportunity to work on-site at a prestigious client office in Kinshasa.
- Professional development and training opportunities
- Dynamic and collaborative work environment
If you meet the above requirements and are passionate about providing top-notch L2 service support, we encourage you to apply for this exciting opportunity.
Desired Skills:
- AWS
- Linux
- Oracle
- postgreSQL
- Unix
Employ Africa
About the agency
EMPLOY AFRICA’s consultants bring a high level of expertise to the task of finding the best people for a project vacancy. We assist in attracting candidates, either by using our existing databases of candidates, networks in Africa or through strategic advertising campaigns. We then use our extensive recruitment expertise to create a shortlist of the best available
candidates.
The final selection recommendation will always be made by a selection committee consisting of our highly skilled recruiting personnel and the ultimate recruitment decision always rests with the client.
Recruitment Service consist of:
Executive search (head hunting high level / scarce skilled candidates)
• Participation in the selection process
• Conducting specialist recruitment
• Advertisement design and placement
• Assistance with the preparation of selection documentation
• Manage enquiries and acknowledge applications
• Short list applications and conduct first round interviews
• Conduct reference checks and skills tests*
• Present short-listed applicants for further consideration
• Arrange interviews with the short-listed applicants
• Assist with negotiations and advise unsuccessful applicants of the outcome.
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