Key Account Manager

About the position

Exciting opportunity available as Key Account Manager (Edenvale). Mining equipment knowledge - Required

• Be the point responsible for contact between customer and company
• Oversee, build and manage strong customer relationships
• Resolving client complaints, issues or problems quickly and efficiently to maintain trust
• Research and understand key customer needs, requirements and wants
• Keeping customers updated on upgrades and latest company products available
• Continuously propose solutions that meet customers objectives
• Gather, report and communicate customers’ feedback on all services offered and rendered by the comany
• Ensure the correct ordered products and services are delivered in timely manner
• Research clients’ current site equipment, operating conditions and requirements
• Ensure face time with clients in order to expand the relationship
• Meet with the other departments (Commercial Department, Key Account Managers, Service Manager and Workshop Manager) to plan strategically within the organization
• Manage time-keeping with all site visits, reports, planning and feedback
• Follow up on outstanding orders
• Ensure all quotes are correct in relation to RFQs, sent to the client and followed up in a timeous manner
• Be proactive in communicating all relevant service requirements and work for future planned services
• Ensure all arrangements and itineraries are correct prior to travelling within and out of South Africa
• Compile thorough monthly reports
• Managing internal communications between clients and teams/departments
• Liaise with the sales team to ensure maximum upselling and cross-selling is achieved
• Be available for client at all times
• Good communication with other departments within company

 
Education:  Minimum Requirements

• Ndip Mechanical or Trade Test: Millwright

 
 
 
 
Apply now! 
 
CV’s can be send to [Email Address Removed]
 
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable positions.

Desired Skills:

• mining
• sales
• mechanical