Junior Process Analyst

About the position

What you’ll be doing if you get the job:
As a member of this dynamic team, you will be responsible for business process management and improvement.
Who’ll you report to:
You’ll be based within the Enterprise risk and Innovation (ERI) division at our head office in Sandton, Johannesburg, and you’ll report to Team Leader: Process Analyst, who is accountable for Process Governance and support within Enterprise Architecture.
Your knowledge:
- Strong verbal and written communication skills.
- Understanding of business processes
- Understanding of the organisation of a company
- Data analysis
- Analytical with good communication and interpersonal skills
- Life insurance business processes
- Microsoft office
- SharePoint (preferable)
- JIRA (preferable)
- Financial governance and regulations pertaining to FICA

Your duties will include:
- Review management of business correspondence
- Testing and QA of business processes to ensure efficiency and productivity
- Liaise with management to continuously evaluate business processes and eliminate inefficiencies
- Liaise with business analysts and give input to business process design and modelling.
- Responsible for efficient business process monitoring and execution
- Administer and maintain reports within the functions performed
- Maintain correspondence and other relevant catalogues
- Audit client operation processes to make sure they are executed according to the design
- Manage document control standards and processes throughout the company
- Manage FIC-related controls, standards and processes throughout the company
- Client engagement
- Quality assurance checks for manual process steps 

Qualifications and experience
- Grade 12 or equivalent (Mathematics is essential) 
- Bachelor of Science in Information Technology (preferable)
- Minimum 2 years’ experience in this discipline

Desired Skills:

• Process Analyst
• Testing processes
• Document Control
• Administration