Junior Account Manager

About the position

Provide client oversight and management as well administrative assistance to the unit to achieve the strategic objectives, industry development goals and the client's developmental outcomes.

Qualification 

• Minimum qualification: relevant commercial Degree or equivalent qualification.

Knowledge Skills 

• 2-5 years related experience in back-office support in a banking environment.


• Proficiency in client relationship management and administration.


• Experience in interpretation of financial statements


• Strong administrative experience


• Understanding of the IDC administrative and IT systems (including SAP)


• Knowledge of client's products


• Knowledge of payroll systems

Internal /Operational Processes

• Conducting Due Diligences on application for funds


• Handling clients on a cradle to grave basis i.e. from inception through to exit


• Writing of reports


• Regular client site visits


• Assessment of monthly client reports


• Assessment of monthly client Monitoring and EvaluationE data


• Review of ad-hoc client reports


• Managing client budgets and usage of funds


• Analyzing client financial data


• Ensuring client administration is up to date on the IDC system


• Attending client Board meetings

Customer Focus Stakeholder Management

• Manage and enhance the levels of service and communication to ensure the provision of client service excellence.


• Client relationship management


• Gathering of feedback and taking corrective action on client queries to ensure satisfaction and retention.

Learning, Leadership People Growth

• Participate in knowledge sharing in the team and cross functional.


• Keep up to date with latest industry developments (conferences and sector forums)

Desired Skills:

• Time Management
• Critical Thinking
• Spreadsheet software
• Judgment and Decision Making
• Active Listening
• Tax preparation software
• Accounting Software