Platinum Banker (Retail) (PP) (Absa) (Expired)

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Platinum Banker (Retail) (PP) (Absa)

Worcester and Robertson Western Cape (South Africa)
Market Related Salary

Permanent skilled level position at Absa in the Financial industry.

Posted by Absa on 25/02/2012 Ref #27509 CJ Ref# 1313207


To proactively develop, maintain and expand an enhanced banking relationship with Retail Bank top end income clients through offering holistic professional, reliable and appropriate financial solutions


  • Worcester
  • Robertson


  • Proactively contact the portfolio of assigned customers to discuss their financial needs
  • Sell the appropriate products to the customers ensuring that legal requirements are met
  • Complete detailed assessments of client needs for banking products and other financial products
  • Arrange with clients to sign security documentation required for new loans and ensure that documents are appropriately completed
  • Interview clients who request new overdrafts and assist them to complete the required documentation
  • Complete motivations for credit approval and follow up the process
  • For clients requiring financial products explain product details, negotiate rates with the product area, validate customer information and assist clients to complete the required documentation
  • Proactively sell alternative delivery channels to clients
  • Capture application forms, issue PIN numbers and explain usage and fees
  • Contact potential new customers and offer them packaged financial solutions based on an assessment of their needs
  • Research the sales potential in the local area and contact potential new customers
  • Actively attempt to attract new customers from the Black Middle Market
  • Log and action general queries and complaints related to account opening or other requests from customers and respond directly to customers
  • Take instructions from clients to link or de-link accounts to their internet banking or other profiles
  • Log client request for stop payments
  • Follow up with clients who have outstanding FICA documentation
  • Log ad hoc requests from clients and advise the client of the fees involved and alternative processing options
  • Receive requests from customers for Home Owners Insurance
  • Log and forward requests from customers for audit certificates or bank codes
  • Action credit reports or listings, ensure that arrangements with customers are within the credit guidelines and that credit is informed of any special arrangements
  • Score credit applications using the scoring system
  • Analyse sales achieved against targets agreed on a daily basis for new and existing clients
  • Act as backup for other Personal Bankers in the team in case of absence or during peak times


  • Working with people
  • Relating and networking
  • Persuading and influencing
  • Applying expertise and technology
  • Analysing
  • Delivering results and meeting customer expectations
  • Adapting and responding to change
  • Entrepreneurial and commercial thinking


  • National Diploma in Financial Planning, Banking or Commerce or an equivalent NQF level 5 (240 credits on NQF 5) or higher qualification
  • Five (5) years experience in the Financial Services industry
  • Three (3) years experience in a sales role in the Financial Services industry
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record


  • B Degree in Financial Planning, Banking or Commerce or an equivalent NQF level 6 (360 credits on NQF 6) or higher qualification
  • Certificate in Financial Services offered by the Institute of Bankers
  • Certified Financial Planner
  • Experience as Financial Planner in the top end income market segment in the Financial Services industry
  • Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status


The appointment will be made in line with the Absa Employment Equity strategy

The ideal candidate will have the following competencies:


  • understand client needs based on the analysis of personal and financial data
  • sell the appropriate products to the customers
  • build and manage a strong customer portfolio
  • research the sales potential in the local area
  • proactively sell alternative financial solutions to clients
  • ensure that legal requirements are met


  • negotiating high-level deals
  • scoring credit applications using a credit scoring system
  • building and maintaining a strong customer portfolio


  • economical trends
  • financial planning and management
  • bank policies and procedures
  • banking regulations and legislation
  • branch operations workflow

At Absa, we are committed to creating a workplace which provides an opportunity for all employees and potential employees to fully optimise their potential by working for an Employer of Choice. Absa is continually searching for talented individuals to join our team and would like to invite you to apply for vacancies listed on our site that match your skills, qualifications and ambitions.

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