Branch Manager (Retail)(TT) (Absa) (Expired)

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Branch Manager (Retail)(TT) (Absa)

Melkbosstrand Western Cape (South Africa)
Market Related Salary

Permanent management level position at Absa in the Financial industry.


Posted by Absa on 26/02/2012 Ref #30505 CJ Ref# 1345274

PURPOSE OF THE JOB

To lead a Category 4 branch in driving and delivering exceptional retail business performance, through the provision of excellent sales and service management, influential leadership, team development and achievement of operational excellence

RESPONSIBILITIES

  • Agree targets and take accountability for the overall achievement of Retail performance objectives for the branch
  • Active involvement and accountability for making purchase or refund business decisions within set limits
  • Use own discretion to waive certain account opening or loan application credit criteria
  • Ensure compliance with operations risk and rigour requirements
  • Audit and conduct regular quality checks on all processes
  • Take ownership of the query or complaint resolution process
  • Undertake root cause analysis of Customer satisfaction measure results and create action plans
  • Ensure all customer contact points in the branch, including equipment are of the highest quality service standard
  • Drive the Sales Performance of the Branch
  • Understand and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
  • Ensure that merchandising materials are displayed in accordance with guidelines
  • Provide regular feedback on sales performance
  • Provide feedback on the performance or service delivery of external service providers to the RM and head office sourcing
  • Identify requirements for IT changes, create change requests and liaise with IT for implementation
  • Provide cover for Branch Managers at other outlets when required
  • Provide input into the Regional Leadership Forum (RLF) and Branch Leadership Forum (BLF) and strategic plan for Retail
  • Ensure satisfactory service delivery and equal distribution of workloads in the teams
  • Manage cost within approved budget
  • Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place
  • Perform people management functions, including but not limited to:
    • workforce and recruitment demand planning
    • recruitment
    • talent management and succession planning
    • mentoring and coaching
    • management of discipline and grievances
    • performance development
    • reward and recognition management
    • training and development
  • Review and update the department's organisation structure and role profiles regularly
  • Ensure that Code of Good Practice (CoGP) targets are met for the team.
  • Ensure satisfactory service delivery and equal distribution of workloads in the teams
  • Manage cost within approved budget
  • Ensure compliance to Absa policies, legislation and regulations and that all staff compliance training and attestations are in place

COMPETENCIES

  • Deciding and initiating action
  • Leading and supervising
  • Working with people
  • Adhering to principles and values
  • Presenting and communicating information
  • Applying expertise and technology
  • Learning and researching
  • Adapting and responding to change
  • Coping with pressure and setbacks
  • Delivering results and meeting customer expectations

MINIMUM REQUIREMENTS

  • Business related National Diploma or an equal NQF level 5 or higher qualification
  • Certification in FAIS (Bankseta) compliance
  • Five years work experience in a retail bank
  • Two years supervisory experience in a retail or banking environment
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record

PREFERRED REQUIREMENTS

  • Business related B Degree or an equal NQF level 6 or higher qualification
  • Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status

GENERAL

The appointment will be made in line with the Absa Employment Equity strategy

The ideal candidate will have the following competencies:

Ability

  • manage customer requirements and expectations
  • provide excellent sales and service management
  • assist in budget planning and management
  • conduct performance appraisals
  • direct the allocation of resources, set priorities and identify issues to be escalated
  • ensure business growth in the bottom line of the company
  • ensure that the delivery infrastructure is effective and efficient
  • take ownership of the query or complaint resolution process

Experience

  • conducting performance appraisals
  • directing and managing the day-to-day activities of the staff
  • managing customer requirements and expectations
  • financial management
  • risk management

Knowledge

  • accounting principles
  • sales planning, administration and control
  • people management practices

At Absa, we are committed to creating a workplace which provides an opportunity for all employees and potential employees to fully optimise their potential by working for an Employer of Choice. Absa is continually searching for talented individuals to join our team and would like to invite you to apply for vacancies listed on our site that match your skills, qualifications and ambitions.


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