Assistant Branch Manager (Retail)(MM) (Expired)

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Assistant Branch Manager (Retail)(MM)

Market Related Salary

Caledon South Africa (Western Cape)
Permanent management level position at Absa in the Financial industry.


Posted by Absa Intranet on 26/02/2012 Ref #29678 CJ Ref# 1336143

PURPOSE OF THE JOB

To maximize sales and profitability by assisting the Branch Area Manager with aspects of the individual branch operation in accordance with policies and procedures. These include customer service and satisfaction as well as directing, training, and developing personnel as well as satisfying housekeeping, merchandising and operating standards. To promote a pleasant and productive work environment within the branch.

BRANCH LOCATION

  • Caledon

RESPONSIBILITIES

  • Ensure customer contact points in the branch, including equipment, are of high quality service standard
  • Interact regularly with internal service providers and other Business Units
  • Execute and implement service initiatives in the branch
  • Ensure a regular preventative maintenance and sanitation schedule is followed and safety procedures are implemented
  • Ensure the Bank image is upheld by escalating housekeeping and maintenance issues to relevant service providers
  • Co-sign off on invoices and payments, within budget as agreed with Branch Area Manager.
  • Recommend service providers in line with the Bank Procurement Policy
  • Ensure involvement and accountability for making purchase or refund business decisions within set limits
  • Ensure compliance with operations risk and rigour requirements
  • Assign responsibility for spot checks to Specialist Managers and staff and review results
  • Audit and conduct regular quality checks on processes, focusing on transactions with high financial value and operational risks of processes
  • Facilitate investigation and reporting of Fraud and Loss cases
  • Provide feedback on performance or service delivery by external service providers
  • Maximise opportunities and business profitability related to operational cost
  • Implement and maintain customer service to exceed customer expectations
  • Perform people management functions, including but not limited to:
    • workforce and recruitment demand planning
    • recruitment
    • talent management and succession planning
    • mentoring and coaching
    • management of discipline and grievances
    • performance development
    • reward and recognition management
    • training and development
  • Review and update the branch organisation structure and role profiles regularly
  • Ensure that Code of Good Practice targets are met for the team
  • Ensure satisfactory service delivery and equal distribution of workloads in the teams
  • Manage cost within approved budget
  • Ensure compliance to Bank policies, legislation and regulations and that staff compliance training and attestations are in place

COMPETENCIES

  • Deciding and initiating action
  • Leading and supervising
  • Planning and organising
  • Delivering results and meeting customer expectations
  • Following instructions and procedures
  • Coping with pressure and setbacks
  • Working with people
  • Adhering to principles and values
  • Persuading and influencing
  • Applying expertise and technology
  • Learning and researching

MINIMUM REQUIREMENTS

  • National Diploma in Banking, Commerce, Risk or Operations Management or equivalent NQF level 5 (240 credits on NQF level 5) or higher qualification
  • Two (2) years experience in managing a branch or business
  • Three (3) years working experience within a Retail or Banking environment
  • Twelve months experience in a FAIS role
  • Proficient in MS Office (Word, Excel, PowerPoint and Outlook) and the Internet
  • No criminal record

PREFERRED REQUIREMENTS

  • B Degree in Commerce, Banking or Business Administration or equivalent NQF level 6 (360 credits on NQF level 6) or higher qualification
  • Preference will be given to South African Citizens and Permanent residents of South Africa with proof of permanent resident status

GENERAL

The appointment will be made in line with the Absa Employment Equity strategy

The ideal candidate will have the following competencies:

Ability

  • ensure customer contact points in the branch, including equipment are of the highest quality service standard
  • ensure a regular preventative maintenance and sanitation schedule is followed and safety procedures are implemented
  • execute and implement service initiatives in the branch
  • ensure the Bank image is upheld by escalating housekeeping and maintanance issues to the relevant service providers
  • assign responsibility for spot checks to Specialist Managers and staff members and review the results
  • ensure active involvement and accountability for making purchase or refund business decisions within set limits
  • interact regularly with internal service providers and other Business Units

Experience

  • talent management and succession planning
  • workforce and recruitment demand planning
  • mentoring and coaching
  • co-signing off on invoices and payments, within overall annual cost budget

Knowledge

  • performance development
  • training and development
  • reward and recognition management
  • management of discipline and grievances

At Absa, we are committed to creating a workplace which provides an opportunity for all employees and potential employees to fully optimise their potential by working for an Employer of Choice. Absa is continually searching for talented individuals to join our team and would like to invite you to apply for vacancies listed on our site that match your skills, qualifications and ambitions.


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