About the position
One of our US based clients in IT Services and IT Consulting are looking for a knowledgeable, positive, self-motivated, and energetic Tier 2 & 3 IT support technician to work with them. (Core hours are 3pm-11pm/4pm-12am SAST : Mo-Fri & standby, after hours when required) You will work with the team of IT support technicians and become part of a diverse company and culture that you can be a part of. The IT Support Technician is the primary customer facing contact. This customer-focused position works to fully resolve issues efficiently while ensuring the great customer experience. This dedicated individual possesses the ability to maintain well-balanced order in a highly demanding and time-critical environment. Level 2 capability is demonstrated by easily accomplishing complex and diverse tasks for their MSP clients. Duties And Responsibilities: The IT Support Technician will interface with management and client users. Specific responsibilities for this position include, but are not limited to: Knowledge, Skills and Abilities Required: (5+ years exp) Experience Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. *Background checks to be done. Apply here or forward your updated CV to [Email Address Removed]
Duties, responsibilities, and activities may change at any time, with or without notice.
Desired Skills:
- Required Prior MSP technical role (3+ years)
- Experience with ConnectWise Manage / Automate
- Demonstrated success in Information Technology
- Preferred A+/ Net+/ and Security+ Certifications
- Preferred IT Generalized Certification: ex. MCSA
- Preferred Specialized Certification: ex. CCNA
- MS365
- Servers
- AD
- DNS
- DHCP
- Micorsoft/OS operating systems
- IT hardware/laptops/servers/switches etc
- Team Player
- Managed Services
Desired Work Experience:
- 5 to 10 years Systems / Network Administration
Desired Qualification Level:
- Certificate
About The Employer:
- Clients is a Managed Service Provider
- Freelancer/Consultant (Long-term contract)
- US hours (up to 6 hours difference)
- Flexibility to work form home
Employer & Job Benefits:
- Work from home