IT Helpdesk Support Specialist
Manpower SA
- R41,700 - R45,800 per month
- Permanent Senior position
-
South Africa
- Posted 02 May 2024 by Manpower SA
- Expires in 18 days
-
Job 2565729 - Ref CPT002517
About the position
Our client who is a leader in the Legal sector is looking for an experienced software support specialist to join the IT Department.
The ideal candidate needs to have a strong Office 365 background and advanced skills in MS Word
Responsibilities:
End-User Support
- Handle user requests via the Helpdesk system, telephone and e-mail
- Provide timely and professional assistance to end-users
- Guide end-users through step-by-step solutions or provide clear instructions to help them resolve software issues
Problem Analysis and Solving
- Ability to quickly assess and resolve issues during a user's phone call.
- Analyse and gather information about software issues
- Research and identify solutions to software issues
- Test and replicate reported issues to verify their existence and determine the best course of action and resolution
- Understand the importance of company templates and formatting processes
Transfer of knowledge
- Transfer application knowledge effectively and timeously to end-users and team members
Training
- On-boarding and training of end-users on iManage, inhouse styles and templates, Word, Excel, PowerPoint and Aderant (Practice Management Software)
General
- Assist HR with operations staff skills audits
- Provide guidance on best practices for software maintenance and updates
Communication (end users and team members)
- Ask relevant questions
- Communicate clearly and effectively with both technical and non-technical end-users, translating information into understandable terms
- Keep end-user informed about the status of their reported issue/s and expected resolution times
- Collaborate with the team to escalate complex issues that require further investigation
- Good understanding of the business needs and the IT service delivery requirements
- Follow company and IT procedures and security policies
Experience, Skills and qualifications:
- Very good understanding of Office 365 products
- Advanced MS Word skills – including templates, styles and macros
- Excellent command of written and spoken English
- Strong working knowledge of IT
- Active Directory
- User training experience (MS Word, iManage)
- Minimum of 5 years legal experience in an IT Helpdesk capacity (non-negotiable) Only candidates with Legal Sector experience will be contacted. If you dont have legal experience, please dont apply
- iManage skills will be an advantage
- Basic SQL skills will be an advantage
Please note only shortlisted candidates will be contacted
Desired Skills:
- Helpdesk Specialist
- MS Office
- Legal Sector
Manpower SA
About the agency
Manpower is the world's leader in employment and staffing services, with offices in over 80 different countries and territories providing individual service to 2.5 million employees world-wide.
Manpower can help your company anticipate and benefit from the changes happening now and next, in the contemporary world of work. Over 60 years of experience in staffing and recruitment, training, HR Services, outsourcing and consulting for all industries skills and levels.
Our focus is to meet your widest range of skill requirements. Our commitment is to continuous service improvement through development and technology.
We want you to know you will have the skills you need, today and in the future.
Our staffing solutions across various disciplines include:
Temporary / Contract and Project Staffing
Our propriety skill assessments enable us to confirm our people's software knowledge, practical abilities and quality attitude across the widest range of work profiles
Permanent Recruitment
Call Centre Staffing
Our proprietary teleskill assessment identifies the skills required for the widest range of inbound and outbound work, from basic helpdesk operations to telephone marketing and telesales.
Outsourcing Staffing Solutions
Manpower provides Wage Master as a customized solution to clients who have various staffing requirements. The client chooses the employees and determines their remuneration package.
Manpower then assumes employer responsibility for all HR issues and provides a payrolling service. Manpower can establish an office on your premises with a supervisor and staff to manage part or your entire workforce.
We continue to seek ways to further refine our system, to improve our level of response and to give you the highest quality possible. Our goal is not just to meet your expectations ... but to exceed them.
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