Infra Tech Support Practitioner at Accenture

About the position

MAIN RESPONSIBILITIES TASKS BAS Technical Support is assigned the responsibility for solving any problems regarding the technical architecture of BAS at the departments. In the execution of these assignments, the Technical Team is accountable to the Technical Support Manager. Operational Technical Support for BAS Departments 2nd Tier Technical Support standby over weekends rotating standby schedule shared with 5 other technical support resources Assisting with checking release server log files for sites with client and codestable file release problems, and trying to resolve these remotely Providing user support on the BAS Project through daily maintenance and support of software and hardware Maintaining a stable network environment e.g. Backups of FCP Repository Managing all documentation and procedures for easy access while doing maintenance Identify and facilitate the managing of antivirus software on address servers manual updates on servers every morning Installing and Supporting software for users on the BAS project Configure, troubleshoot, standardizing and monitoring the network address servers project servers development integration and foundation repository Scheduling and sharing the weekend standby with of resources for departmental internal BAS technical support To provide assistance with the release management process, the release of codestables during a scheduled release weekend in a month to all BAS departments in South Africa To administer desktop and server support for all BAS related components internally on the BAS project To create efficiency within the BAS project from a technical point of view eg, visiting departments and their IT personnel, analyzing issues and risks related to the Basic Accounting System, giving the departments constructive feedback. To assist National Treasury clients as well as internal BAS users with BAS related queries and problems that require a technical solution Installation and Configuring

Qualifications

Minimum 3 year Tertiary qualification, two years work experience