About the position
Maternity leave contract for an Imports/Exports Coordinator based in Milnerton Cape Town. Applicants should be immediately available ( start 01 June 2024), own car and 2 years minimum experience in handling import/export documentation.
Maternity leave contract for an Imports/Exports Coordinator based in Milnerton Cape Town. Applicants should be immediately available ( start 01 June 2024), own car and 2 years minimum experience in handling import/export documentation.
Key Responsibilities:
Order Management:
- Process customer orders accurately and efficiently.
- Confirm order details with customers and address any discrepancies.
- Coordinate with the warehouse team to ensure timely order fulfillment.
- Monitor order status and provide updates to customers.
- Handle order modifications, cancellations, and returns as needed.
- Maintain accurate records of customer interactions and transactions.
Customer Service:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints promptly, ensuring a high level of customer satisfaction.
- Provide product information, including availability, pricing, and specifications.
Import/Export Coordination:
- Support with preparation of import/export documentation, including invoices, bills of lading, and certificates of origin.
- Support the coordination with freight forwarders, customs brokers, and other logistics partners.
- Support the tracking and managing of international shipments, ensuring timely delivery and reporting any delays or issues
Collaboration and Communication:
- Work closely with sales, logistics, and warehouse teams to ensure seamless operations.
- Communicate effectively with internal and external stakeholders.
- Participate in regular team meetings and provide updates on customer service metrics and issues.
Continuous Improvement:
- Identify opportunities for process improvements and implement solutions to enhance efficiency.
- Stay informed about industry trends and best practices in customer service and logistics.
- Participate in training and development programs to enhance skills and knowledge.
Qualifications:
- High school diploma or equivalent; bachelor’s degree in business, logistics, or related field preferred.
- Minimum of 2 years of experience in customer service and order management. Experience of import/export operations and customer support will be beneficial.
- Knowledge of international trade regulations and documentation requirements will be considered a plus.
- Experience with document control in ISO9001 quality control systems or similar will be beneficial.
- Proficiency in Microsoft Office Suite (Word, Outlook, and especially Excel) and experience with Sage Pastel Partner.
- Ability to operate a switchboard.
Desired Skills:
- Imports Clerk
- Exports Clerk
- Imports coordinator
- exports coordinator
- logistics coordinator
- Imports officer
- exports Officer
