Fraud/Claim with Online Purchases
O'Brien Recruitment
- R Undisclosed
- Permanent Intermediate position
-
Brackenfell
- Posted 08 May 2024 by O'Brien Recruitment
- Expires in 17 days
-
Job 2566411
About the position
CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT CONTRACT
Fraud/Claims with Online Purchases:
Seeking 4 contractors to start immediately to handle Claims on Online purchases, be responsible for investigating customer refund claims, identifying fraudulent claims, and contacting customers who display unusually high claims rates.
Requirements:
- 2-3 years of experience in fraud investigation a bonus
- 5+ years in a customer service contact center environment
- Strong analytical, investigation and problem-solving skills
- Experience with fraud systems, refund protocols, tactics and best practices
- Excellent communication, collaboration, and interpersonal skills
- Able to have difficult conversations with customers
Responsibilities:
- Conduct investigations into customer refund claims to identify those that may be fraudulent
- Liaise with internal teams to manage and investigate refunds
- Analyze refund data and make decisions on customer classifications based on data provided
- Monitor and identify trends in refund claims at a customer level or store level
- Work with the organizations fraud system to ensure that refunds are processed according to established protocols and guidelines
- Contact customers who display high refund claims rates to determine the legitimacy of their claims
- Participate in training sessions on fraud prevention and process controls
Essential:
Must have worked in the Fraud Department if not must be the level of a 2ic
Matric
Must be able to work rotational shifts which include the weekend (40 hours per week)
Desired Skills:
- Analyzing Data
- Claims
- Communication
- Customer Service
- Investigations
- Mediating Problems
- Solving Problems
O'Brien Recruitment
About the agency
O’Brien Recruitment – what is our story and who are we?
O’Brien Recruitment has assisted in connecting the right candidates with the right clients since 1997. We love what we do and we are “POWERED BY PEOPLE” – making a difference in our candidates lives and watching their careers grow and develop is the reason we are in business!
Our Permanent, Temporary and Contract Recruitment Solutions unite talent with top employers across a vast range of industries, from FMCG; Financial Services; Call Centre; Retail to Publishing; Manufacturing; Legal and Hospitality. When you deal with O’Brien Recruitment you are dealing with a team of twenty professionals who are highly capable, knowledgeable and passionate about recruitment.
We pride ourselves on the ability to give our clients and candidates a competitive edge!
We payroll over 400 temps/contractors, and on an annual basis, we place over 350 talented individuals in permanent roles in a large variety of Job Functions from A – Z!
These include: Accountants, Bookkeepers; Call Centre Agents; Debtors Clerks; Engineers; Financial Managers; Graphic Designer; Human Resources; IT Specialists; Journalists; Key Accounts Managers; Legal; Mechanical Fitters; Network Engineers; Office support staff; Portfolio/Project Administrators; Quality Assurance Managers; Receptionists; Sales Executives; Tax Consultants; Unit Trust Administrators; Villa Managers; Welders; X-Ray Testers; Yard Foremen; Zoologists.
Whether you’re progressing to the next step up the career ladder, or building a bespoke recruitment strategy to meet your wider business goals, we help professionals make valuable connections that are crucial to success.
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