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OutsideCapital

Field Team Controller - JHB / Witbank

OutsideCapital

  • Undisclosed
  • Permanent Intermediate position
  • Johannesburg Region
  • Posted 21 May 2024 by OutsideCapital
  • Expires in 24 days
  • Job 2568059
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About the position

Seeking a passionate, versatile Controller to oversee and run branding across all regions. In this role, you will execute on a range of duties related to the expansion of the company.
This role demands that you are able to take full ownership and accountability for the Field Team Technicians and the growth of your Field team. Furthermore, we are looking for individuals who are self-directed, detail oriented, personable and comfortable with being visible and present on the ground - within the areas you represent.

  • Plan tickets for teams every day (project management)
  • Manage numerous teams and track daily tickets
  • Manage customer and employee grievances
  • Sometimes go into the field - liaising with comm pole landlords and users
  • Quality assurance of field teams' work
  • Performance management of field team technicians
  • Oversee that teams have completed summaries
  • Close tickets
  • Vehicle management (rentals, inspections etc.)
  • Training of field team technicians - when required
  • Ensure M-files/any relevant system in use is up to date and clean out any backlogs
  • Maintain Excel sheets and ensure they are up to date / reflect reality
  • Boost the team morale (team building)
  • Assist Head of People/ Talent Acquisition Manager with recruitment - Field team technicians
  • Collaborate with the Head of Customer Engagement to streamline processes, teamwork, and synergy between CE and Field Teams
  • Managing the booking in and out of tools
  • Collaborate with the Head of Customer Engagement to develop training material for field teams (interfacing with clients)
  • Collaborate with the People department on any misconduct or poor work performance-related incidents
  • Execute general operational duties applicable to your area

Requirements:

  • Matric, Diploma and or further studies
  • Experience having worked in installations and maintenance
  • Experience leading and inspiring a team of passionate individuals
  • Experience in operations and project management
  • Computer literate with the ability to work on excel and other internal software
  • Minimum of 2-3 years of experience in the telecommunications industry
  • Entrepreneurial flair and good knowledge of operations management
  • Sound technical industry knowledge (specific to Wi-Fi or Fibre)
  • Effective decision-maker and creative problem-solving

Desired Skills:

  • field team controller
  • field controller
  • technical
  • maintenance

Desired Work Experience:

  • 2 to 5 years

Apply Now

OutsideCapital

About the agency

Welcome to OutsideCapital Consulting OutsideCapital believes that a company’s most valuable asset is its people, which is why we’re dedicated to bringing the very best human capital from the outside, in. OutsideCapital is a level 2 BBBEE executive search and recruitment advisor that specialises in building South Africa’s foremost accounting firms, management consulting houses, banks, insurance companies, corporates and listed organisations. We stop at nothing to ensure our clients employ the very best candidates for each position. More often than not, this means head hunting those sought-after candidates who aren’t in the market and convincing them otherwise. Integrity, professionalism and excellence is at the root of what we do. OutsideCapital’s combined market knowledge, finely tuned judgement and innovative sourcing techniques make us market leaders in maximizing each client’s internal intellectual capital. Our Team is made up of only the best and most experienced recruiters and associates. They’re expertly trained to deliver effective solutions and foster successful client/candidate relationships that build on the bottom line. And, with our global state-of-the-art CRM system, the entire process is effortless from start to finish. Our Sectors Our sector specialties include: • Oil and Gas • Construction • Power and Utilities • Public Sector and Government • Health • Mining and Metals • Consumer Products and Retail • Technology, Media and Telecommunications • Automotive Our Disciplines Our bespoke disciplines within the broader finance field include: • Audit and Accounting • Finance (all areas) • Corporate Finance and Private Equity • Internal Audit • Risk Management • Forensic Audit and Consulting • Taxation Management and Consulting • Management Consulting • Operations • Supply Chain • Credit Management Our Vision OutsideCapital is dedicated to becoming the most sought-after boutique recruitment consultancy on the African continent with clients spanning various geographical regions. Our mission is to drive unparalleled growth for our clients by putting their business needs, and the aspirational needs of our professional candidates, first. The key values that guide us are: Integrity | Honesty | Excellence | Professionalism OutsideCapital is headquartered in Johannesburg with an office in Cape Town, and associates situated in Africa and the UAE. This means we’re guaranteed to deliver best practice and even better value to both clients and candidates across our wide network. Our Services The OutsideCapital services include: • Executive Search Our functional knowledge and adaptability to the ever-changing industry allows us to put forward candidates that optimise performance, drive innovation and meet our client’s every demand. • Inhouse Advisory Reducing the time to hire is our number 1 priority. That’s why we manage the recruitment process from start to finish, providing our clients with a series of back-to-back qualified candidate interviews, as well as post-interview insights based on each outcome. • Retrenchment Programmes Retrenchments happen. And we’ll be there to assist. Our comprehensive programme will help your employees find new employment, protecting your reputation by ensuring both parties are looked after ethically and legally. • Community Management Our job isn’t over once a candidate is hired. Our dedicated specialists stay in constant contact to ensure issues are dealt with as they arrive so that you get feedback about any concerns, and they stay motivated to give of their best. • Immigration and Relocation We assist with all aspects of immigration and relocation for our clients and candidates. This includes: • Visas • Permits • Compliance • Expat relocation support We also train expats to better understand the culture of their new countries, helping them adjust and make their assignments a success. We have a joint venture partner – a specialist immigration and relocation services company – to provide us with their expertise.

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