Field Service Technician

About the position

Position Purpose:
The Service Technician is required to support all Technical Service Functions in the Eastern Cape and bordering provinces. This will include but not limited to Fault-finding/troubleshooting & Repairs on all company equipment. Maintaining strong customer relations is essential. High efficiency is required in call out turnaround times and in completing technical assessments, services & repairs to improve on customer satisfaction and maximize customer retention.

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirement list below are representative of the knowledge, skill, and/or ability required.

• Achieve sales targets through sales of spare parts, preventative maintenance contracts & assessment services.
• Plan country trips to outline areas for the purpose of conducting assessments, repairs, and attending to service related queries.
• Maintaining and developing relationships with existing customers
• New Business development
• Service & repair company equipment to full working capacity.
• Planning and execution of all service backorders
• Schedule and attend service callouts
• Fill in and complete job cards for any service repairs, warranties or labour jobs completed
• In-service training and product education on all products in the market
• Promote extended warranties, Service level agreements and planned preventative maintenance plans
• Keep a strong follow up on all open quotes
• Keep up to date with company product knowledge
• Data capturing and record keeping of assessments
• Accurately diagnose and troubleshoot technical issues in a timeous manner
• Maintain high levels of service and technical support to all customers
• Adequate stock control management for planned repairs and services.
• Complete warranty repairs and provide inspection reports to QRC
• Complete field actions or as required by the quality team
• Maintain and follow up on warranty processors and procedures for all intended repairs.
• Assist with service related queries at hospitals and customer sites.
• Assist with in-house service related queries and requirements
• Service & repair equipment to meet customer expectations.
• Maintain company vehicle in good condition.
• Keep daily records on vehicle mileage and route planners
• Adhere to safety protocols and quality standards on all company products.

Qualification (Knowledge, Skills and Abilities):

• Minimum of Grade 12 or equivalent.
• Relevant tertiary qualification will be an advantage.
• Aftersales knowledge, Strong technical and mechanical mindset
• Basic computer literacy skills in MS Excel and Outlook.
• Valid driver’s license (Code 08/EB) and PDP would be an advantage.
• Ability to work independently. Excellent time management skills.
• Excellent communication skills.
• Customer Service Orientated.
• Available to work outside of normal office hours, as per customer requirementsAdhoc travel and visits to regional provinces

Skills and Attributes

• Energetic
• Team worker & player
• Excellent time management skills
• Solid business acumen
• Planning and prioritizing of tasks
• Adhere to deadlines, policies & procedures
• Punctual

Desired Skills:

• Sales
• Technical Sales
• Technical Services