Field Service Technician

About the position

Job Title: Field Service Technician

Duties & Responsibilities:

• To service, diagnose and repair forklifts according to prescribed standards of the Company to satisfy customers' service as well as Company's needs and expectations.
• Provide service and customer support during field visits
• Attend breakdowns, identify fault and problem solve, with minimal downtime to production
• Tie workflow to schedule
• Diagnose errors or technical problems and determine proper solutions
• Produce timely and detailed signed service reports
• Document processes and work performed
• Operate vehicle in a safe manner and use field automation systems
• Follow all company's procedures and protocols
• Cooperate with technical team and share information across the organisation
• Comprehend customer requirements and make appropriate recommendations/briefings
• Build positive relationships with customers and co-workers
• Any other duties as reasonably assigned

Qualifications & Experience:

• Matric
• Valid Driver's License (Driver's License MUST be valid and in use for 4years +)
• Red Seal Trade Test or alternatively 3 years+ work experience in the industry
• Must possess vital knowledge and demonstrated ability in the safe operation and maintenance of Electrical forklifts

Skills & Personal Attributes:

• Mechanical Insight
• Technical Ability
• Problem Solving
• Mental Alertness
• Team Player
• Interpersonal Competence
• Communication Skills
• Good fix right first-time track record
• No Criminal record or registered for ITC

Desired Skills:

• Forklift Mechanic
• Trade Tested