Support: Frequently Asked Questions

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Personal Details

Q: How do I update or change my personal details?: CloseA:
Log in to your account and on the "Profile" tab on the home page, click on "[Edit]" next to "Personal Details". Make the necessary changes and click on "Save changes".

SAICA

Q: What does SAICA mean and what does it entail?: CloseA:
The South African Institute of Chartered Accountants (SAICA) is South Africa's governing body for Chartered Accountants.
Q: I am receiving emails that my SAICA details cannot be verified. What is this?: CloseA:
Your SAICA details can only be verified if the membership number, ID Number and designation on our site, is the same as the details entered on the SAICA site. Please update your records in your resume and/or with SAICA in order for it to be verified.
Q: I have entered SAICA details on my resume by mistake, how do I remove it?: CloseA:
The SAICA details you have entered on your Resume would have to be removed if you are not a member of SAICA. Kindly send an email to clientservices@careerjunction.co.za and request for it to be deleted.

Confidentiality

Q: Who can view my personal details and resume?: CloseA:
Your information is strictly confidential and only intended to be viewed by Recruitment Agencies and their recruiting clients. CareerJunction will not share, sell, or barter any personal information to third parties. Bear in mind that, if your resume is complete and set as "searchable", it will be included when our resume database is searched by subscribing recruitment agents. You can find a list of subscribing agents by clicking "Companies" on the homepage.
Q: How secure is my personal information and Resume?: CloseA:
Your information remains strictly confidential in terms of our security and privacy policies, however, should you be registering or applying from a public workstation, we strongly recommend you take additional precautions in maintaining optimum security (check the security settings of your browser).

After you have visited our site, be sure to log out and take time to empty your browser's Temporary Internet Files and History.

General Questions

Q: How do I clear my Temporary Internet Files (Cache)?

CloseA:

For Internet Explorer 6 and above, you can follow these directions to clear your browser's Temporary Internet Files.

Open the "Tools" menu in your browser and select "Internet Options".
Under the "General" tab, in the "Browsing History" section, click "Delete".
On the "Delete Browsing History" page, in the "Temporary Internet Files" section, click "Delete files".
Click "Yes" and wait for the system to complete deleting the Temporary Internet Files.
Click "Close" to close the window.
In the "Browsing History" section, click on the "Settings" button and select the option "Every time I visit webpage", and click "OK".
Click "OK" again.

Q: When searching for jobs, the search criteria in step 3 don't respond. What do I do?

CloseA:

Our site was designed for Internet Explorer 6 or higher (with all service packs for both versions). If you do not have the recommended browser, some pages may not function correctly, due to the technology CareerJunction uses. To find out which browser version you are using, open the Help menu in your browser and select About Internet Explorer. To update your browser, please visit Microsoft at http://www.microsoft.com/windows/ie. You may also want to try the latest version of Firefox.

Q: What is the ID-Refcheck Watermark?

CloseA:

You can have your details reference checked to add credibility to your Resume. If successful, the Refcheck Stamp (an Electronic Watermark Certificate) will be displayed on your resume, where Recruiters can view it. If you do not have a Refcheck Stamp on your resume, Recruiters may ask permission to have the application done on your behalf. The Refcheck Watermark is a unique digital certificate that confirms that an independent, non-biased background search has been performed on your personal information. A unique Watermark ID Number is assigned to ensure that neither you nor the Recruiter can manipulate or change the results.

Q: What is Employment Equity and Affirmative Action?

CloseA:

The South African Employment Equity Act defines Affirmative Action candidates as previously disadvantaged people. Currently it includes people of African, Coloured, Indian or Chinese race as well as females and disabled people.

Q: Can I use any browser to access CareerJunction?

CloseA:

Q: How can I find a job I saw in the Sunday Times?

CloseA:

Not all Job Ads printed in the Sunday Times will appear on our website. If you cannot find the job you're looking for on our website, please do the following:

For information about a printed job ad in the latest edition of the Sunday Times, call the Help Desk on 086 052 5200.
For information about an online job ad you have seen on our website, email us at stenquiry@careerjunction.co.za.
For information about archived job ads in previous editions call Gwen on 011 280 3911

Q: What are Temporary Internet Files (also known as Cache)?

CloseA:

Temporary Internet Files or Cache are files like graphics, web pages, etc. that are stored on your computer's hard disk to speed up internet surfing. When you visit a site, your browser will store some of the website's files on your computer's hard disk. Next time you visit that site, these files are read from the hard disk rather than downloading them again. Also see the question "How do I clear my Temporary Internet Files (Cache)?

Q: When searching for jobs, the results are returned with a message "Error on Page", with no results. What do I do?

CloseA:

Q: I would like to cancel my registration on CareerJunction - how do I do that?

CloseA:

We suggest you rather set your Resume to be "non-searchable". Do this by logging in to CareerJunction and click on My Resume. In the Resume Summary section, you can change your resume status to unsearchable by clicking "Change" and this will keep your resume on the system but recruiters will not be able to contact you. In order to delete your account (which will remove your Resume permanently - and this step cannot be undone!), log in to CareerJunction and click on "Settings". In the "My Account Settings" section, click on "Delete Account".

About CareerJunction

Q: What does CareerJunction do?

CloseA:

CareerJunction is an online service where CareerSeekers and Recruiters can interact in a secure and user-friendly environment. We are innovative in terms of the technology and the products we offer. We also offer our clients an effective and convenient mode of online advertising through our real-time sourcing of high calibre CareerSeekers and advertising of relevant jobs. Our service to CareerSeekers is FREE and includes the following tools:

Job Search
Resume4Life
Job Alerts
Job Application Tracking
And more!

Student Advice

Q: What does "Oops... You have been redirected to this page, because of a problem in your browser's temporary internet files", mean?

CloseA:

For Internet Explorer 6 and above, you can follow these directions to clear your browser's Temporary Internet Files:

Open the "Tools" menu in your browser and select "Internet Options".
Under the "General" tab, in the "Browsing History" section, click "Delete".
On the "Delete Browsing History" page, in the "Temporary Internet Files" section, click "Delete files".
Click "Yes" and wait for the system to complete deleting the Temporary Internet Files.
Click "Close" to close the window.
In the "Browsing History" section, click on the "Settings" button and select the option "Every time I visit webpage", and click "OK".
Click "OK" again.

Q: What does "Oops... You have been redirected to this page, because of a problem in your browser's temporary internet files", mean?

CloseA:

For Internet Explorer 6 and above, you can follow these directions to clear your browser's Temporary Internet Files:

Open the "Tools" menu in your browser and select "Internet Options".
Under the "General" tab, in the "Browsing History" section, click "Delete".
On the "Delete Browsing History" page, in the "Temporary Internet Files" section, click "Delete files".
Click "Yes" and wait for the system to complete deleting the Temporary Internet Files.
Click "Close" to close the window.
In the "Browsing History" section, click on the "Settings" button and select the option "Every time I visit webpage", and click "OK".
Click "OK" again.

Q: What does "Oops... You have been redirected to this page, because your browser is not supported by our site", mean?

CloseA:

You have been redirected to this page, because your Browser is not supported by our site. You need Microsoft Internet Explorer version 6 or higher, or Firefox 3, or higher. Please ensure that you have JavaScript enabled in your browser. The link below will take you to our browser page where you can obtain more information on your current browser or download the latest version of Internet Explorer: http://www.careerjunction.co.za/browserver.asp?cookies=1

Q: What does "Error: Unauthorised Access. The page you are trying to view is copyrighted by CareerJunction", mean?

CloseA:

This page is not authorised for general users. Click on the link "click here" to go to the CareerJunction home page.

Q: I am a student and looking for a holiday job. Who can I contact to gain experience and training?

CloseA:

We don't specialise in casual placements or in-service training placements. For your specific needs, contact Student Village at http://www.studentvillage.co.za.

Q: What does "Oops....you have a problem" mean?

CloseA:

We regret that this page doesn't exist anymore, may have been removed completely, or is unavailable at present (in that case we're working on fixing it as soon as humanly possible).

Note: Please ensure that you have typed the web address into the address bar correctly, should you have accessed our website by means of the browser address bar. To go to the correct address, click on the link "click here". This will take you to www.careerjunction.co.za. To get you going again, may we suggest that you:

Go back to the previous page,
contact Client Services for assistance, or
visit our Home Page at www.careerjunction.co.za

Q: What does "Oops... You have been redirected to this page, because your session has timed out", mean?

CloseA:

This means that, because of heavy traffic on our site, the specific function which you were trying to perform has taken longer than anticipated. Click on the link "Click here" to try again.

Q: What does "Oops... You have been redirected to this page, because our site does not allow IP addresses", mean?

CloseA:

To go to the correct address, click on the link "click here". This will take you to www.careerjunction.co.za

Q: What does "Oops... Our search service is currently experiencing a very high level of demand", mean?

CloseA:

You can try the following:

Click on the link "click here" to try again (this will take you to the job search page).
Click on "Browse the rest of our site, full of useful information to help you land your dream career" (this will take you to the home page).
Click on "View your latest alert results" (this will take you to your job alerts).

Job Alerts

Q: The link in my job alert email does not work. What do I do?

CloseA:

This is probably because your email application is reading the HTML in the message incorrectly. Please login to your account and on your home page, click on "Searches and Alerts".

Q: How do I set up a Job Alert?

CloseA:

You have to be a registered CareerSeeker to create job alerts. Once registered, log in to CareerJunction and enter your search criteria on your home page.

Once the system has displayed the results list, click on "Save this search" to save the search.
On the "Save Search" page, name the search you're saving.
Select the "Receive Daily Alerts" or "Receive Alerts Weekly" radio button and click on "Save".

All jobs added after you have created your job alert, that meet the criteria of the alert, will now be sent to you via email. Note: There is a maximum of 20 saved searches allowed.

Q: What are Job Alerts?

CloseA:

You may have searched for all jobs already on our site, but what about new jobs that will be added in the near future? A Job Alert is an email message that is sent directly from our website to you, informing you of any new jobs that match the criteria that you have selected in the Job Alert. Job Alerts can be sent daily or weekly, depending on your selection. Daily alerts contain all jobs that meet your alert criteria and have been added to our site in the last 24 hours. Weekly alerts contain all jobs that meet your criteria and have been added to our site in the last week. Note: There is a maximum limit of 20 alerts per career seeker.

Q: How do I read my Job Alerts?

CloseA:

If a new Job Ad matches your Job Alert criteria, you will receive an email message informing you of any matches. Click on the button "Click here" in the Job Alert email, which will take you to the home page and prompt you to log in. Once you're logged in, the system will then take you directly to the Job Ad alerts. If your skills and experience match the job and you would like to apply directly to the advertiser, simply click on "Apply" at the bottom of the Job Ad and continue with the process. If you have not completed a resume you need to do so before you can apply to a Job Ad.

Q: Why am I not receiving job alert emails?

CloseA:

Firstly, check whether you have switched on any alerts on your "Saved Searches and Alerts" page. Otherwise, you can set up Job Alerts to run daily or weekly, and you will receive email messages accordingly. Note: it may be the case that no matches were found.

A daily alert will email jobs daily that meet the criteria and that have been newly added in the past 24 hours.
A weekly alert will email jobs weekly, that meet the criteria and that have been newly added in the past week. If no matches were found, an email message informing you of this will be sent to you on a Saturday.

Q: The link in my job alert email does not link to the same results. What do I do?

CloseA:

Job alerts are set up for either daily or weekly notification. The results of daily job alerts are replaced on a daily basis and the results of weekly job alerts are replaced on a weekly basis. If you are interested in a job received in a previous alert you can search for that job via the "Job Search" by entering the job title in the keywords/phrases field. Please note that advertisers can delete, expire or change jobs at any time.Job alerts are set up for either daily or weekly notification. The results of daily job alerts are replaced on a daily basis and the results of weekly job alerts are replaced on a weekly basis. If you are interested in a job received in a previous alert you can search for that job via the "Job Search" by entering the job title in the keywords/phrases field. Please note that advertisers can delete, expire or change jobs at any time.

Registration

Q: How do I register?

CloseA:

Click on any of the "Register" links, complete the registration form and then click on the "Register" button. You will be able to create a username. Once you have successfully registered, you will receive an email with your username/password. You need to log in to our site with these details within 24 hours of registering, to activate your account. Please note that CareerJunction's service is free to all CareerSeekers.

Q: Are there any costs involved when using CareerJunction as a CareerSeeker?

CloseA:

No. CareerJunction's service is free to CareerSeekers.

Q: Why do I have to register?

CloseA:

Once you have registered you can take advantage of all the free services such as:

Your online Resume (to apply for jobs on our site)
Our monthly Newsletter (to keep you informed of career news)
Job Alerts (to receive notice of new job ads via email)
and more!

Login

Q: How do I change my password?

CloseA:

It is very important to keep your username and password in a safe place. You will need both your username and password to login to your account on our site. You have to login to complete your resume, set up job alerts or apply for jobs online.

Q: I have registered, but I cannot remember my username and password. Now what?

CloseA:

Click "Forgot Details" on the login page. You will be asked to enter your email address. If this email address matches the one we have on record for you, we will send your username and details on how to reset your password to this email address.

Q: What should I do with my username and password?

CloseA:

Q: My username and password don't work - it keeps taking me to the Recruiter login page. What's up?

CloseA:

Clear your browser's Temporary Internet Files (Cache), and try again. For Internet Explorer 6 and above, you can follow these directions to clear your browser's Temporary Internet Files.

Open the "Tools" menu in your browser and select "Internet Options".
Under the "General" tab, in the "Browsing History" section, click "Delete".
On the "Delete Browsing History" page, in the "Temporary Internet Files" section, click "Delete files".
Click "Yes" and wait for the system to complete deleting the Temporary Internet Files.
Click "Close" to close the window.
In the "Browsing History" section, click on the "Settings" button and select the option "Every time I visit webpage", and click "OK".
Click "OK" again.
Close all browsers and start again.

Reward

Q: How do I claim my Reward?

CloseA:

Congratulations on your new job! Once you have been in your new job for at least 1 week but not more than 2 months you can go ahead and claim your reward. Log in to "My Portfolio" and click on "Claim Reward". For your convenience we have included the Terms and Conditions here:

You are at least 18 years of age
Your resume is complete and up-to-date
You were placed in this job through using our site
You are in your new job for at least 1 week, but not for more than 2 months
You cannot claim a reward for the same job more than once
You cannot claim a reward more than once within a 6 month period
Your claim is dependent on verification of placement

Q: How long does it take for the reward claim to be verified?

CloseA:

Based on the information provided by you, we either do the verification telephonically or by email. It then depends on how long the Recruiter takes to send the confirmation.

Resume4Life

Q: Can I use my CareerJunction resume to apply for jobs not advertised on your website?

CloseA:

Yes you can! Once you have fully completed your resume you can:

Email it
Print and fax it

Q: What is an online Resume?

CloseA:

Your online Resume with CareerJunction is your CV in an internationally accepted resume format. Your Resume is your passport into the job market:

You can print it.
You can send it.
You can update it at anytime, anywhere.

Q: How do I edit my Resume?

CloseA:

Log in to your account and on the "Profile" tab on your home page, click on "[Edit]", next to "Resume Summary". On the "Show Me" panel, click on the link in order to go to the section you would like to edit. You can then edit your existing entries by clicking on "[Edit]" next to the existing entry. Make the necessary changes and click on "Save Changes"!

Q: Why can't I just upload or attach my Resume?

CloseA:

CareerJunction uses a structured resume format. This assists the CareerSeeker to create an internationally accepted Resume. By following this standard the Recruiter will be able to match your career details with a job specification much more accurately. A resume that was not created on CareerJunction will not allow the Recruiter the same accuracy. This is the reason why we exclude resume attachments. Your Resume is your passport into the job market:

You can print it.
You can send it.
You can update it at anytime, anywhere.

Q: How do I get a professional resume?

CloseA:

CareerJunction uses a structured resume format that assists you to create an internationally accepted resume. Your Resume is your passport into the job market and it allows you to capture:

Personal Details
Career Objectives
Skills
Languages
Achievements
Employment
History
Education
Work Permits
Associations

We recommend that you edit your resume regularly in order to keep it up to date.

Q: I have found a job, but Recruiters are still contacting me. Can you delete me?

CloseA:

We suggest you rather set your Resume to be "Non-searchable". Do this by logging in to CareerJunction and click on "[Edit]" next to Resume Summary. In the" Resume Summary" section, you can change your resume status to unsearchable by clicking on "[Change]" and this will keep your resume on the system but recruiters will not be able to contact you.

Q: How do I delete my details from CareerJunction?

CloseA:

Q: How do I attach my Resume/CV to my job application?

CloseA:

CareerJunction uses a structured resume format. This assists the CareerSeeker to create an internationally accepted resume. By following this standard the Recruiter will be able to match your career details with a job specification much more accurately. A resume that was not created on CareerJunction will not allow the Recruiter the same accuracy. This is the reason why we exclude resume attachments. Your CareerJunction resume is your passport into the job market:

You can print it
You can email it
You can update it at anytime, anywhere.

Q: Why is it important to complete my resume?

CloseA:

Having a complete resume will increase your chances of recruiters getting in touch with you for suitable positions - the more accurate and relevant the information you have in your resume, the easier it will be for agencies to find you. Let your dream job find you!

Q: How do I delete a duplicate entry on my Resume?

CloseA:

Log in to your account and on the "Profile" tab on your home page, click on "[Edit]" next to "Resume Summary". On the "Show Me" panel, click on the link to access the section that you want to delete a duplicate from. You can then delete duplicate entries by clicking on "[Delete]" to the right of each existing entry and then click on "[Delete Forever]".

Q: Do I have to complete my Resume and personal details?

CloseA:

In order for recruiters to be able to find you easily, you will need to complete your resume to contain accurate and relevant information - this should include your employment history and education details. Once you have completed your Resume you can apply for jobs and/or set your Resume as searchable (this will include your resume when subscribing agents search our database for suitable candidates). Remember, your Resume is your passport into the job market - ensure it is always up to date.

Q: I don't have a resume, can you help?

CloseA:

To create a resume, you will first need to register an account with CareerJunction; on the CareerJunction Home page, click on "Register". The registration process will allow you to capture details for your resume (i.e. personal details, career objectives and relevant skills).

Search Jobs

Q: How do I Refine my Job Search Results?: CloseA:
You can refine your job results by Date posted, Location, Industry, Job Type and so on. On the right-hand side of the job results page there are filters, under Refine your Search. By clicking on any of those filters you will narrow down your results.

For example, if you selected Gauteng under Location, your main results will be filtered and only jobs that matched your initial criteria, but within Gauteng, will be shown. Selecting more filters will give you fewer results but with greater accuracy.
Q: How do I do a Job Search?: CloseA:
Log in to CareerJunction. On the home page, enter your job search criteria (i.e. Job Title and Keywords). The more keywords you enter, the more results you get initially, with the most relevant listed at the top. You can refine your job results by applying filters (located on the right-hand side of your job results page). If you do not enter any search criteria, all jobs will be returned.
Q: How do I search for a job that was a daily Job Alert in the past?: CloseA:
If you are interested in a job received in a previous alert you can search for that job via the JOB SEARCH by entering the job title in the keywords/phrases field. Please note that advertisers can delete, expired or changed jobs at any time.

Support: Frequently Asked Questions

Personal Details

SAICA

Confidentiality

General Questions

About CareerJunction

Student Advice

Job Alerts

Registration

Login

Reward

Resume4Life

Search Jobs

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