Support: Frequently Asked Questions


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Personal Details

Q: How do I edit my Personal Details?
CloseA:

Login to your account and click on the "Profile" link next to "Settings". On your "Profile" page, you can change anything from your telephone number to your photo. Remember to hit "Save" when you've made your changes.

SAICA

Q: I am receiving emails that my SAICA details cannot be verified. What is this?
CloseA:

Your SAICA details can only be verified if the membership number, ID Number and designation on our site, is the same as the details entered on the SAICA site. Please update your records in your resume and/or with SAICA in order for it to be verified.

Q: I have entered SAICA details on my resume by mistake, how do I remove it?
CloseA:

The SAICA details you have entered on your Resume would have to be removed if you are not a member of SAICA. Kindly send an email to clientservices@careerjunction.co.za and request for it to be deleted.

Q: What does SAICA mean and what does it entail?
CloseA:

The South African Institute of Chartered Accountants (SAICA) is South Africa's governing body for Chartered Accountants.

Confidentiality

Q: How safe is my personal information and Online Resume (CV)?
CloseA:

We respect your privacy. That is why we belong to TRUSTe and abide by their rules. We will never share or sell your information to a 3rd party. All your info remains confidential in terms of our privacy policy.

However, should you be registering or applying from a public computer, like from inside an Internet Cafe, we strongly recommend you be cautious. Be sure to log out and empty your Temporary Internet Files and History when you are done. You are ultimately responsible for keeping your password safe, as you would do with any other website login details.

Q: Who can see my Online Resume (CV)?
CloseA:

Only subscribing Recruiters (Recruitment Agencies and Employers) can view your CV if you have made it searchable. If your Online Resume (CV) is made "searchable" it will be included in Recruiter searches where they can match you to jobs and contact you directly.

You can find a list of subscribing Recruiters by clicking on the "Find Recruiters" link in the top navigation on CareerJunction.

Tip! Set your Online Resume (CV) to "unsearchable" at any time. Login and click on the "Change" link under the "My Resume/CV" section on your dashboard.

Email Job Alerts

Q: The link in my job alert email does not link to the same results. What do I do?
CloseA:

Email Job Alerts are set up for either daily or weekly delivery to your inbox. The results of a daily email Job Alert is replaced on a daily basis and the results of weekly email Job Alert is replaced on a weekly basis. If you saw a job in a previous email Job Alert you can search for that job via the "Job Search" on our homepage.

Please Note: Recruiters can delete, expire or change online Job Adverts at anytime.

Q: How do I set up a Job Alert?
CloseA:

You have to be a registered on CareerJunction to create email Job Alerts. Once registered, follow these 4 easy steps:

  • Enter your job search criteria in the "Job Search" bar.
  • On the Search Results page, click on the 'Save this Search" link on the right.
  • On the "Saved Search" page, name your search before saving it.
  • Select "Receive Daily Alerts" or "Receive Alerts Weekly" using the radio buttons and hit "Save".

Please Note: You've got a maximum of 20 saved searches.

Q: How do I read my Job Alerts?
CloseA:

You will get an email Job Alert sent to the email address you gave us. Simply click on any Job Ad in that email to get more information on that job and to apply for it.  You can also read your email Job Alerts under "My Saved Searches and Alerts" when you are logged in.

Q: Why am I not receiving my email Job Alerts?
CloseA:

Please make sure your Alerts are switched on. Under "My Job Tools" link click on the "Searches and Alerts" option to check if they are turned on. If they are, you will receive email Job Alerts if any matches are found.

Please Note: You might not receive any email Job Alerts as no current matches where found based on your criteria.

Q: What is the difference of a daily and weekly email Job Alerts?
CloseA:

A daily Job Alert will email jobs everyday that matched your criteria in the past 24 hours. A weekly Job Alert will email jobs once a week that matched your criteria in the past 7 days.

Q: What is an email Job Alert?
CloseA:

A Job Alert is an email message we send you containing jobs that match criteria you have selected. You can choose to get them delivered to your inbox daily or weekly, and turn them on and off at any time.

Q: The link in my job alert email does not work. What do I do?
CloseA:

This is probably because your email application is reading the HTML in the message incorrectly. Please login to your account and on your home page, under "My Job Tools", click on "Searches and Alerts" titles to view your Alert results.

Registration

Q: Why do I have to register?
CloseA:

Once you have registered you can take advantage of all the free services such as:

  • Fast and Accurate Job Search.
  • A Professional Online Resume (CV).
  • Daily or Weekly Email Job Alerts.
  • Job Application Tracking.
  • Monthly CareerSeeker Newsletter and Online Magazines.
  • Career News, Advice and more!
Q: Are there any costs involved when using CareerJunction as a CareerSeeker?
CloseA:

No. CareerJunction's service is FREE to CareerSeekers.

Q: How do I register?
CloseA:

Click on the "Register" link on our homepage located top right next to the blue LOGIN button. Complete the fields in the form and hit the "Register" button.

Please Note: Registration is FREE and confidential.

Online Resume (CV)

Q: I don't have an Online Resume (CV). Can you help me create one?
CloseA:

Yes. It's simple. Once you have registered and logged in you can create your own Online Resume (CV). Click on the "My Resume/CV" link on your dashboard and complete all the necessary fields. Remember to save your changes as you go along. The more relevant details you enter the better your chances of being matched.

When you are done completing your Online Resume (CV), you can:

  • Recruiter can find and match you to jobs.
  • Use it as a Master Template.
  • Apply for jobs on the fly on your PC or mobile phone.
  • Download it as a great-looking Word or PDF file.
  • Edit and access it anywhere.
  • Email, Print or Fax it.
Q: Do I have to complete my Online Resume (CV) and personal details?
CloseA:

If you want to be matched to jobs and contacted by Recruiters, yes. The more info you complete on your online Resume (CV), the more accurate Recruiters can match you to jobs. It's the best way to make sure you don't miss out on any job opportunities.

Q: Can I use my CareerJunction Online Resume (CV) to apply for jobs not advertised on your website?
CloseA:

Yes you can! Once you have fully completed your Online Resume (CV) you can:

Download it as a great-looking Word or PDF file.
Email, Print or Fax it.

Q: What is an Online Resume (CV)?
CloseA:

Your Online Resume (CV) with CareerJunction is your passport into the job market.

  • Recruiter can find and match you to jobs.
  • Use it as a Master Template.
  • Apply for jobs on the fly on your PC or mobile phone.
  • Download it as a great-looking Word or PDF file.
  • Edit and access it anywhere.
  • Email, Print or Fax it.
Q: I have found a job, but Recruiters are still contacting me. Can you delete me?
CloseA:

You have 2 options. Click on the "Settings" link when you have logged in.

  • Option 1: Make your online Resume (CV) unsearchable (hidden) but keep your account.
  • Option 2: Deactivate your account. Once deactivated you can reactivate your account at any time.

We recommend you use Option 1 so you can always come back to look for career opportunities.

Q: How do I delete my details from CareerJunction?
CloseA:

You have 2 options. Click on the "Settings" link when you have logged in.

  • Option 1: Make your online Resume (CV) unsearchable (hidden) but keep your account.
  • Option 2: Deactivate your account. Once deactivated you can reactivate your account at any time.

We recommend you use Option 1 so you can always come back to look for career opportunities.

Q: How do I edit my Online Resume (CV)?
CloseA:

Log in to your account and edit your existing Resume by clicking on "[Edit]" next to the existing entry. Make the necessary changes and click on "Save Changes"!

Q: Can I upload or attach my existing Word/PDF CV to my online profile?
CloseA:

We only allow Seekers to attach a CV document to an online application. We do however not recommend it and encourage you to complete your online CareerJunction CV. When you apply for a job on CareerJunction and you are logged in, you are asked if you want to apply using your online Resume (CV) or upload another CV. The choice is yours.

But, with an attached CV you can’t be matched to jobs when Recruiters do searches. So, don’t miss out on all these cool features. Create your online Resume (CV) and:

  • Recruiter can find and match you to jobs.
  • Use it as a Master Template.
  • Apply for jobs on the fly on your PC or mobile phone.
  • Download it as a great-looking Word or PDF file.
  • Edit and access it anywhere.
  • Email, Print or Fax it.
Q: How do I attach my Online Resume (CV) to my job application?
CloseA:

We only allow Seekers to attach a CV document to an online application. We do however not recommend it and encourage you to complete your online CareerJunction CV. When you apply for a job on CareerJunction and you are logged in, you are asked if you want to apply using your online Resume (CV) or upload another CV. The choice is yours.

But, with an attached CV you can’t be matched to jobs when Recruiters do searches. So, don’t miss out on all these cool features. Create your online Resume (CV) and

  • Recruiter can find and match you to jobs.
  • Use it as a Master Template.
  • Apply for jobs on the fly on your PC or mobile phone.
  • Download it as a great-looking Word or PDF file.
  • Edit and access it anywhere.
  • Email, Print or Fax it.
Q: Why is it important to complete my Online Resume (CV)?
CloseA:

Your Online Resume (CV) with CareerJunction is your passport into the job market.

  • Recruiter can find and match you to jobs.
  • Use it as a Master Template.
  • Apply for jobs on the fly on your PC or mobile phone.
  • Download it as a great-looking Word or PDF file.
  • Edit and access it anywhere.
  • Email, Print or Fax it.
Q: How do I delete a duplicate entry on my Online Resume (CV)?
CloseA:

When you view your Resume, each section that has been completed has an "[Edit]" link on the right. Simply click on it to remove/change or edit the information in that section and "Save Changes".

Q: How do I get a professional Online Resume (CV)?
CloseA:

CareerJunction uses a structured Online Resume (CV) format that assists you in creating a sleek and professional Online Resume (CV). Once you have registered and logged in you can create your own Online Resume (CV).

Click on the “"y Resume/CV" link on your dashboard and complete all the necessary fields. Remember to save your changes as you go along. The more relevant details you enter the better. Some of the information you will need to fill includes:

  • Personal Details
  • Career Objectives
  • Skills
  • Languages
  • Achievements
  • Employment
  • History
  • Education
  • Work Permits
  • Associations

Tip! Edit your Online Resume (CV) regularly in order to keep it relevant and updated.

Error Messages

Q: What does "Oops... You have been redirected to this page, because our site does not allow IP addresses", mean?
CloseA:

To go to the correct address, click on the link "click here". This will take you to the www.careerjunction.co.za login page.

Q: What does "Oops... You have been redirected to this page, because of a problem in your browser's temporary internet files", mean?
CloseA:

For Internet Explorer 7 and above, you can follow these directions to clear your browser's Temporary Internet Files:

 

  • Open the "Tools" menu in your browser and select "Internet Options".
  • Under the "General" tab, in the "Browsing History" section, click "Delete".
  • On the "Delete Browsing History" page, select the following options;
    * Temporary Internet files
    * Cookies".
  • Click "delete" and wait for the system to complete deleting the Temporary Internet Files.
  • In the "Browsing History" section, click on the "Settings" button and select the option "Every time I visit webpage", and click "OK".
  • Click "OK" again to close the Internet Option window.
Q: What does "Oops... You have been redirected to this page, because your browser is not supported by our site", mean?
CloseA:

It means that our site does not support the type of Internet Browser you are using. Our site was designed to work best on Google Chrome, Mozilla Firefox and Internet Explorer 7 or higher. If you are not using any of these latest browsers some pages will not work, due to the ever-changing technology CareerJunction uses to optimise its site.

Get update browsers here. We recommend using:

Google Chrome or Mozilla Firefox or,
Internet Explorer: http://www.microsoft.com/windows/ie.

Please Note: Make sure you have JavaScript and Cookies enabled in your Internet Browser.

Q: What does "Oops....you have a problem" mean?
CloseA:

We regret that this page doesn't exist anymore, may have been removed completely, or is unavailable at present (in that case we're working on fixing it as soon as humanly possible).

Or you can try again and:

Q: What does "Oops... Our search service is currently experiencing a very high level of demand", mean?
CloseA:

It means that we’re experiencing very high traffic volumes. Please try again and:

Click on the link "click here" to try again (takes you to our Job Search).
Click on "Browse the rest of our site...” (takes you to our Homepage).
Click on "View your latest alert results" (takes you to your Job Alerts).

Q: What does "Error: Unauthorised Access. The page you are trying to view is copyrighted by CareerJunction", mean?
CloseA:

This page is not authorised for general users. Click on the link "click here" to go to the CareerJunction home page.

General Questions

Q: What are Temporary Internet Files (also known as Cache)?
CloseA:

Temporary Internet Files or Cache are files like graphics, web pages, etc. that are stored on your computer's hard disk to speed up Internet surfing. When you visit a site, your browser will store some of the website's files on your computer's hard disk. Next time you visit that site, these files are read from the hard disk rather than downloading them again. Also see the question "How do I clear my Temporary Internet Files (Cache)?

Q: What does "Oops... You have been redirected to this page, because your session has timed out", mean?
CloseA:

It most probably means that we're experiencing very high traffic volumes. Please click on the link "Click here" to try again and reload the page.

Q: What is the ID-Refcheck Watermark?
CloseA:

You can have your details reference checked online to add credibility to your Online Resume (CV). If successful, the Refcheck Stamp (an Electronic Watermark Certificate) will be displayed on your Online Resume (CV) where Recruiters can view it. If you do not have a Refcheck Stamp on your Online Resume (CV), Recruiters may ask permission to have the application done on your behalf, at their cost.

A unique Watermark ID Number is assigned to ensure that neither you nor the Recruiter can manipulate or change the results.

Q: When searching for jobs, the results are returned with a message "Error on Page", with no results. What do I do?
CloseA:

Our site was designed to work best on Google Chrome, Mozilla Firefox and Internet Explorer 7 or higher. If you are not using any of these latest browsers some pages will not work, due to the ever-changing technology CareerJunction uses to optimise its site.

Get update browsers here. We recommend using:

Google Chrome or Mozilla Firefox or,
Internet Explorer: http://www.microsoft.com/windows/ie.

Q: I would like to cancel my registration on CareerJunction - how do I do that?
CloseA:

You have 2 options. Click on the "Settings" link when you have logged in.

Option 1: Make your online Resume (CV) unsearchable (hidden) but keep your account.
Option 2: Deactivate your account. Once deactivated you can reactivate your account at any time.

We recommend you use Option 1 so you can always come back to look for career opportunities.

Q: What is the definition of a Recruiter?
CloseA:

Recruiters are companies who use our Services to perform a Recruitment role within an organization. They can either be Recruitment Agencies, Labour Brokers, Employers, Companies or Corporates.

Q: I am a student and looking for a holiday job. Who can I contact to gain experience and training?
CloseA:

A Job Alert is an email message we send you containing jobs that match criteria you have selected. You can choose to get them delivered to your inbox daily or weekly, and turn them on and off at any time.

Q: How do I clear my Temporary Internet Files (Cache)?
CloseA:

For Internet Explorer 7 and above, you can follow these directions to clear your browser's Temporary Internet Files.

  • Open the "Tools" menu in your browser and select "Internet Options".
  • Under the "General" tab, in the "Browsing History" section, click "Delete".
  • On the "Delete Browsing History" page, select the following options;
    *Temporary Internet files
    * Cookies
  • Click "delete" and wait for the system to complete deleting the Temporary Internet Files.
  • In the "Browsing History" section, click on the "Settings" button and select the option "Every time I visit webpage", and click "OK".
  • Click "OK" again to close the Internet Option window.
Q: What are Employment Equity and Affirmative Action?
CloseA:

The South African Employment Equity Act defines Affirmative Action candidates as previously disadvantaged people. Currently it includes people of African, Coloured, Indian or Chinese race as well as females and disabled people.

Q: Can I use any browser to access CareerJunction?
CloseA:

Our site was designed to work best on Google Chrome, Mozilla Firefox and Internet Explorer 7 or higher. If you are not using any of these latest browsers some pages will not work, due to the ever-changing technology CareerJunction uses to optimise its site.

Get update browsers here. We recommend using:

Google Chrome or Mozilla Firefox or,
Internet Explorer: http://www.microsoft.com/windows/ie.

Q: How can I find a job I saw in the Sunday Times?
CloseA:

Not all Job Ads printed in the Sunday Times will appear on our website. If you cannot find the job you're looking for on our website, please do the following:

  • For information about a printed job ad in the latest edition of the Sunday Times, call the Help Desk on 086 052 5200.
  • For information about an online job ad you have seen on our website, email us at stenquiry@careerjunction.co.za.
  • For information about archived job ads in previous editions call Gwen on 011 280 3911
Q: When searching for jobs, the search criteria in step 3 don't respond. What do I do?
CloseA:

Our site was designed to work best on Google Chrome, Mozilla Firefox and Internet Explorer 7 or higher. If you are not using any of these latest browsers some pages will not work, due to the ever-changing technology CareerJunction uses to optimise its site.

Get updated browsers here. We recommend using:

Google Chrome or Mozilla Firefox or,
Internet Explorer: http://www.microsoft.com/windows/ie.

Q: What does CareerJunction do?
CloseA:

CareerJunction is an online service where CareerSeekers and Recruiters can interact in a secure and user-friendly environment. We also offer our clients an effective and convenient mode of online advertising through our real-time sourcing of high calibre CareerSeekers and advertising of relevant jobs. Our service to CareerSeekers is FREE and includes the following tools:

  • Fast and Accurate Job Search.
  • A Professional Online Resume (CV).
  • Daily or Weekly Email Job Alerts.
  • Job Application Tracking.
  • Monthly CareerSeeker Newsletter and Online Magazines.
  • Career News, Advice and more!

Login

Q: I have registered, but I cannot remember my password. Now what?
CloseA:

Click "Forgot Details" on the login page. You will be asked to enter your email address. If this email address matches the one we have on record for you, we will email you your password and details on how to reset it.

Q: How do I change my password?
CloseA:

It is very important to keep your password safe so changing it regularly is a good idea. Simply login with your current login details, including your password. Once logged in, click on "Settings" in the top right corner. Then click on "Change Password".

Q: My username and password does not work - it keeps taking me to the Recruiter login page. What's up?
CloseA:

Clear your browser's Temporary Internet Files (Cache), and try again. For Internet Explorer 6 and above, you can follow these directions to clear your browser's Temporary Internet Files.

  • Open the "Tools" menu in your browser and select "Internet Options".
  • Under the "General" tab, in the "Browsing History" section, click "Delete".
  • On the "Delete Browsing History" page, select the following options;
    * Temporary Internet files
    * Cookies".
  • Click "delete" and wait for the system to complete deleting the Temporary Internet Files.
  • In the "Browsing History" section, click on the "Settings" button and select the option "Every time I visit webpage", and click "OK".
  • Click "OK" again to close the Internet Option window.
Q: What should I do with my password?
CloseA:

It is very important to keep your password safe. You will need both your email address and password to login to your account. You have to login to complete your Online Resume (CV), set up email Job Alerts and apply for jobs online.

Reward

Q: How do I claim my Reward?
CloseA:

Congratulations on your new job! Once you have been in your new job for at least 1 week but not more than 2 months you can go ahead and claim your reward. Log in to "My Portfolio" and click on "Claim Reward".

For your convenience we have included the Terms and Conditions here:

  • You are at least 18 years of age
  • Your resume is complete and up-to-date
  • You were placed in this job through using our site
  • You are in your new job for at least 1 week, but not for more than 2 months
  • You cannot claim a reward for the same job more than once
  • You cannot claim a reward more than once within a 6-month period
  • Your claim is dependent on verification of placement
Q: I got a job using CareerJunction, is there any reward?
CloseA:

Yes we offer a reward if you have found your new job using CareerJunction or any of its Partner websites.

Search Jobs

Q: How do I search for a job that I saw in one of my daily email Job Alerts?
CloseA:

It's easy! Visit our homepage and enter the Job Title and/or keywords and hit the Search button. Then refine your search by region and other filters until you find the job you’re looking for.

Please Note: Recruiters can delete, expire or change online Job Adverts at anytime.

Q: How do I refine my Job Search Results?
CloseA:

On the “Search Results” page you can refine your search using the filters in the right-hand margin. Filter your results by Date Posted, Location, Industry, and Job Type etc. Clicking on any of these links filters your search results accordingly.

Tip! Selecting more filters will give you fewer results but with greater accuracy.

Q: How do I do a Job Search?
CloseA:

Login to CareerJunction with your email address and password. The blue login button is at the top right on our site, www.careerjunction.co.za.

In the big blue horizontal search bar, enter the details for the kind of job you are looking for like Job Title and/or keywords. If you are looking for a more advanced search, click on the white "More Search Options" link under the black "Search" button.

Tip! Refine your search using the filters on the "Search Results" page in the right-hand margin to filter jobs by Date Posted, Location, Industry, and Job Type etc.

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