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121 Talent

ERP Software Support Engineer

121 Talent

  • Undisclosed
  • Permanent Intermediate position
  • Durban Region
  • Posted 08 May 2024 by 121 Talent
  • Expires in 18 days
  • Job 2566299 - Ref TAL3845
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About the position

Our client, a well-established Information Technology company based in Durban, is looking to fill the position of ERP Software Support Engineer.

Purpose of the Role:
The ERP Software Support Engineer will be responsible for ensuring the smooth operation and optimal performance of all the organization's client ERP software sites. This role involves troubleshooting issues, resolving technical problems, and providing assistance to end-users. The support engineer collaborates with other IT professionals and may be involved in system implementation, upgrades, and customization.

Key Responsibilities:
User Support:

  • Provide timely and effective support to end-users experiencing issues with the ERP software.
  • Assist users in navigating the software, resolving user-related problems, and addressing enquiries.

Troubleshooting:

  • Diagnose and escalate technical issues with the development team.
  • Collaborate with the development team to identify and address any underlying system issues.

Customization and Configuration:

  • Work with users to understand their needs and implement software modifications accordingly.

Software Updates:

  • Coordinate and support software updates, patches, and version upgrades.
  • Maintain detailed documentation of common issues, resolutions, and software configurations.
  • Create and update user guides, knowledge base articles, and training materials.
  • Testing of new releases and bug fixes.

Training:

  • Conduct training sessions for end-users to enhance their understanding of the ERP software.
  • Provide ongoing support and education to users on new features and updates.

Collaboration:

  • Collaborate with cross-functional teams, including developers, analysts, and project managers, to implement changes and improvements to the ERP software.
  • Communicate effectively with users and stakeholders to gather requirements and feedback.

Qualifications and Experience:

  • Grade 12 Senior Certificate
  • Qualification in Information Technology, Business Administration & Accounting, OR at least 5 years practical ERP Support experienced.
  • Previous experience in ERP software support or a similar role.
  • Familiarity with the specific ERP software used by the organization.
  • Proficient in ERP software functionalities, configuration, and troubleshooting.
  • Knowledge of database management and SQL queries.

If you are interested in applying for this role, please send a detailed copy of your CV to [Email Address Removed]
If you have not been contacted within two (2) weeks, please consider your application as unsuccessful.

Desired Skills:

  • Software Support
  • ERP

Desired Work Experience:

  • 5 to 10 years

Desired Qualification Level:

  • Degree

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121 Talent

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About the agency

Our services are indispensable to those organizations, large and small, who take employment, staff development and employee satisfaction seriously. We are passionate about providing opportunity and developing people to realize their full potential. All our services are underpinned by these values. We strive to place the right person in the right job and then, ensure their success through our long term relationship with our customers and the provision of aligned HR services and coaching initiatives. This service offering can only be achieved through close partnering with our customers, building intimate knowledge of their organizations culture and values.” SERVICES AVAILABLE HR Strategy Development HR Support & Transactional Services Talent Management Solutions Talent Acquisition Skills Development Performance Management Leadership Development & Coaching BENEFITS OF OUR SERVICE Clearly defined HR value proposition that drives employee motivation and performance and reduces attrition Effective and professional recruitment processes reducing the high costs of poor employee selection. Consistent and compliant people management processes, improving employee relations and eliminating IR risk. Improved employee engagement through enhanced EQ awareness and aligned skills programmes. High touch, one on one service customized to suit your organizations unique requirements. NOTE: To ensure an effective and seamless service, 121Talent works closely with a number of associates, specializing in organizational development, Industrial Psychology, skills development, leadership development, profiling and assessment. We have all worked together for a number of years and share a similar transformational leadership philosophy.

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