Duty Manager (Facilities/Operations) - EE role

About the position

The main purpose of this position is to assist and support the Operations Manager with the day-to-day management of the Centre and all required functions. Working hours 16h00 - 00h00 during the week and a minimum of two weekends per month.
REQUIREMENTS:

• Facilities Management Diploma advantageous
• related property management qualification advantageous
• Minimum 3 years in a Facilities Management role 

DUTIES:
Technical services & equipment:

• Checks and ensures all technical services and equipment are in working order
• Ensure good knowledge of such equipment and the operation of equipment in the event of emergencies

Soft Services:

• Manages performance of all appointed service providers in line with the approved SLA and agreed KPI's

Building Maintenance and Projects:

• Manage various projects on site in line with required legislation, standards and approved project plans
• Ensures efficient maintenance is done by maintenance technicians and recording and sign off 
• Utilities Management:
• Monitor and manage the utility process to maintain efficiency of utilities within the building and tenants

Risk Management and Compliance:

• Ensure compliance with all required regulations and standards
• Controls, manages and governs the processes and systems within area of accountability to ensure compliance and minimise the business risk
• Implements all audit recommendations in area of accountability and resolve audit finding timeously

Emergency and Disaster Management:

• Assists and collaborates in the drafting, testing and implementation of required emergency, disaster management and business continuity plans
• Assists and collaborates in conducting the required HIRA assessments to determine risks and requirements for above mentioned plans
• Assists in regular training and testing of emergency evacuation procedures 

Duty Management (Afterhours):

• Ensures that all service providers are on site and performing their duties well.
• Receives and resolves tenants complaints
• Takes control of any emergency situations
• Ensures generators are operational during loadshedding

Admin and Reporting:

• Provides daily handover reports to the Operations Manager
• Assists Soft service with monthly service provider KPI score cards
• Assists with compiling monthly operational reports for management meetings

Desired Skills:

• duty manager
• afterhours operations
• operations management
• facilities management