Distribution general manager

About the position

The purpose of the General Manager position is to oversee and manage the overall operations of the Distribution Centre. The General Manager is responsible for the efficient and effective function of all departments as well as building and monitoring operational capacity and process to ensure the sustainability of the Distribution Centres operations at the right cost to the right quality standards. This pivotal role is also responsible for executing the operational strategy, ensuring a consistent customer experience across all restaurants, and fostering a world-class operations culture..

Responsibilities

1.Operations Management:

• Translate the company's strategic plans into defined operational plans.
• Provide operational leadership and effective management to ensure accurate operational controls.
• Directing all operational activities across the business unit.
• Managing the functional areas to achieve the required KPI's.
• Ensures all quality audits are passed.
• Maintain all statutory and regulatory certifications.
• Ensures all operations comply with Company policy and procedure.
• Improves operational KPI's year on year.
• Reviewing Inventory Control Operations ensuring that accuracy and system integrity is maintained.
• Ensures DC master delivery schedules are optimal, accommodate growth and meets the customer's needs.
• Identifying opportunities to streamline business processes and systems.
• Ensures all quality audits are passed.2.Customer Service:
• Achieve customer contractual service levels.
• Build and maintain trusting relationships with key customers, partners, and stakeholders.
• Conduct Business Reviews with customers discussing operational performance and identify areas of improvement.
• Conduct strategic sessions with customers to understand any changes in their operating environment. Using this info to improve / change service offering to customer.
• Resolve critical matters through seasoned negotiation skills and diplomacy.

4.Finance:

• Develop an attainable operational budget and align this to company financial strategy.
• Achieve budgeted cost per case per DC.
• Drive Cost Control

5.People:

• Ensures alignment and execution of the HR strategy.
• Cultivate a strong and safe performance culture across the business unit.
• Team performance is reviewed at least quarterly.
• Succession plans for team members are always up to date.

Qualifications

• Relevant Tertiary Degree, Honors Degree in Business / Supply Chain Management. MBA an advantage.
• 8-10 Years' experience in a similar role within a similar field or industry
• MS office skills and Intermediate to advanced MS Excel skills required,
• Accounting Software Microsoft Great Plains
• Planning and Routing Soft Ware
• Advanced WMS system skills

Desired Skills:

• Distribution
• Distribution Center Operations
• Operations and Logistics
• Warehouse operations
• Distribution Planning
• Finance
• People Skills

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Honours