Customer Value Maximization Supervisor

About the position

REQUIREMENTS:

• Matric, RE5 & FAIS is essential
• Min 3 years general Contact Centre experience within a sales environment
• Min 3 years Supervisory Contact Centre experience in a sales environment

RESPONSIBILITIES:

• Responsible for the management of inbound and outbound contact centre activities according to specific campaigns
• Proactively drive initiatives to ensure that targets for all campaigns are achieved including sales of value added services, accessories, upsells and referrals
• Compliance to statutory requirements including FAIS, POPIA, PASA etc.
• Responsible for overseeing relevant employee recruitment, performance evaluations, promotions, staff retention, and termination activities
• Responsible for empowering staff through methods such as coaching and call listening coupled with creating appropriate accountability expectations
• Analyze individual consultant and team statistics regularly to provide insights for informed business decisions so that we are efficiently aligned with departmental and company strategic objectives and sales targets
• Drive the creation and delivery of department Service Level Agreements through strict compliance with all incoming calls; turnaround times; customer & partner expectations and lead to contract conversions etc.

Contact Thando Tshabangu

[Phone Number Removed];
Email: [Email Address Removed]

Desired Skills:

• Contact Centre Experience
• Supervisory Skills
• Call Centre Systems knowledge

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Diploma